近年來智慧型手機的普及,帶動了行動即時通訊軟體的蓬勃發展,成為使用者生活中聊天溝通的主要溝通工具之一,而當行動即時通訊軟體走進企業內部後,卻發現這些軟體存在著一些我們平時不會特別注意的各式各樣問題,導致該軟體並不完全適用於各行各業於組織溝通上使用。 本研究採取問卷調查法,主要以有使用過行動即時通訊軟體的現場工程師作為研究對象,根據DeLone and Mclean(2003)所提出更新後的資訊系統成功模式,並同時參考Lee, Sang M., Lee, DonHee and Kang, Chang-Yuil(2012)系統滿意度研究模型,透過有效回收的138份問卷,進行統計分析,探討系統品質、認知價值、使用者實際使用效益與使用者滿意度之關聯性。 本研究證實了系統品質、認知價值、使用者實際使用效益與使用者滿意度之間的關聯性,並建議組織提升團隊意識,加以有效的利用行動即時通訊軟體,強化組織內部溝通並藉此達成知識分享提高工作生產力。
In recent years, the popularity of smart phones, led to the rapid development of mobile instant messaging software, become one of the main communication tool in user's lives, but when the mobile instant messaging software into the enterprise, they found there were some variety problem of the software, and not fully applicable to all walks of life use on organizational communication. The research uses the questionnaire survey method. The samples come from the field engineers ever used mobile instant messaging software. According to DeLone and McLean(2003) proposed an updated information system successful model, and also with reference to Lee, Sang M., Lee, DonHee and Kang, Chang-Yuil(2012) systems satisfaction model. Through the effective recovery of 138 questionnaires were analyzed and discussed the correlation between system quality, perceived value , the user benefits and user satisfaction. The research confirms the correlation between system quality, perceived value, the user benefits and user satisfaction, and recommended the organization to enhance the team spirit, to be effective use of mobile instant messaging software, enhanced communication within the organization and to improve productivity of knowledge sharing.