智慧資本和知識管理對台灣會議展覽產業的影響

The Impact of Intellectual Capital with Knowledge Management on Taiwan MICE Industry

林浩源(Hao - Yuan Lin)

指導教授 ： 施正屏

國立臺灣師範大學/國際與僑教學院/國際人力資源發展研究所/碩士(2011年)

摘要

Intellectual capital is recognized to be the most significant knowledge assets by scholars and field experts, such as Dr. Peter Drucker, the Nobel Winner Dr. Theodore Schultz, and Dr. Jack Welch, former CEO of General Electric., with effective knowledge management yields substantial growth and profit. The sustainable management of knowledge created from IC is also critical to survival, as well as, success for the long run to organization and individual alike. MICE (meeting, incentive, convention, and exhibition) industry has been known for its multiplying effect on economic prosperity by the developed countries and some developing regions around the globe. Although MICE have been in operation for some time in Taiwan, its enormous economic implications have not been noticed until recently. The industry is still at developmental stage working on growth, together with prominent outlook makes it an interesting and motivating field to investigate. The researcher would like to contribute to the greater expansion of intellectual capital study and, at the same time, explore this lesser known Taiwan MICE Industry with great potential. Quantitative method was used for data collection, while fifteen Taiwan MICE organizations participated for research. Both pilot test and final result revealed high Cronbach alpha of internal consistency on construct validity. The researcher used Multiple Regression and Partial Least Square to analyze the data collected. The R squares are showing good results indicate that model is withholding. Multiple regression test came out with many significant factors demonstrated intellectual capital existence as well as impact on Taiwan MICE Industry business performance of market leadership and financial performance. Partial Least Square has also signified intellectual capital significance. The relational capital has the most influence for Taiwan MICE Industry. The path from human capital to knowledge management system / structural capital, to relational capital, then business performance path has notable influence. The passage from human capital to relation capital, to business performance also came out with good result. Recommendations were given to Taiwan MICE Industry stakeholders with future research options provided.

keywords: intellectual capital, knowledge management, knowledge management system, Taiwan mice industry, business performances.

關鍵字

智慧資本 ； 知識管理 ； 知識管理系統 ； 台灣會議展覽產業 ； 商業績效

並列摘要

Intellectual capital is recognized to be the most significant knowledge assets by scholars and field experts, such as Dr. Peter Drucker, the Nobel Winner Dr. Theodore Schultz, and Dr. Jack Welch, former CEO of General Electric., with effective knowledge management yields substantial growth and profit. The sustainable management of knowledge created from IC is also critical to survival, as well as, success for the long run to organization and individual alike. MICE (meeting, incentive, convention, and exhibition) industry has been known for its multiplying effect on economic prosperity by the developed countries and some developing regions around the globe. Although MICE have been in operation for some time in Taiwan, its enormous economic implications have not been noticed until recently. The industry is still at developmental stage working on growth, together with prominent outlook makes it an interesting and motivating field to investigate. The researcher would like to contribute to the greater expansion of intellectual capital study and, at the same time, explore this lesser known Taiwan MICE Industry with great potential. Quantitative method was used for data collection, while fifteen Taiwan MICE organizations participated for research. Both pilot test and final result revealed high Cronbach alpha of internal consistency on construct validity. The researcher used Multiple Regression and Partial Least Square to analyze the data collected. The R squares are showing good results indicate that model is withholding. Multiple regression test came out with many significant factors demonstrated intellectual capital existence as well as impact on Taiwan MICE Industry business performance of market leadership and financial performance. Partial Least Square has also signified intellectual capital significance. The relational capital has the most influence for Taiwan MICE Industry. The path from human capital to knowledge management system / structural capital, to relational capital, then business performance path has notable influence. The passage from human capital to relation capital, to business performance also came out with good result. Recommendations were given to Taiwan MICE Industry stakeholders with future research options provided.

keywords: intellectual capital, knowledge management, knowledge management system, Taiwan mice industry, business performances.

並列關鍵字

Intellectual Capital ； Knowledge Management ； Knowledge Management System ； Taiwan MICE Industry ； Business Performances

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