The Effect of Group Norms and Personal Work Values on Counterproductive Workplace Behaviors: An Empirical Study of St. Lucia’s Young Workers

The Effect of Group Norms and Personal Work Values on Counterproductive Workplace Behaviors: An Empirical Study of St. Lucia's Young Workers

米佐嫚(Germaine Ann Mitchel)

指導教授 ： C.Rosa Yeh

國立臺灣師範大學/國際與僑教學院/國際人力資源發展研究所/碩士(2012年)

摘要

This research examined the influence of personal (demographics and work values) and situational (group behavioral norms) factors on the propensity to engage in counterproductive work behaviors (misuse of resources and misuse of information) among Business Administration graduates. A quantitative vignette or factorial survey approach was used in the study. Three questionnaires, containing a subset of vignettes representing different factors of the situational variable, were administered to respondents. A range of statistical analysis methods namely Pearson’s correlation, hierarchical regression, T-tests and one-way ANOVA was used to test the sixteen (16) proposed hypotheses. Results indicate that none of the examined demographic variables had a significant influence on the propensity to engage in CWB. Of the five work values examined, only three had a significant influence on the propensity to engage in CWB. The hypothesized relationships between group behavioral norms and the propensity to engage in CWB received little overall support. In addition, post- hoc interviews found that the study was affected by social desirability bias, Hawthorne effect as well as limitations in design.

關鍵字

Counterproductive ； Work ； Behavior ； Values

並列摘要

This research examined the influence of personal (demographics and work values) and situational (group behavioral norms) factors on the propensity to engage in counterproductive work behaviors (misuse of resources and misuse of information) among Business Administration graduates. A quantitative vignette or factorial survey approach was used in the study. Three questionnaires, containing a subset of vignettes representing different factors of the situational variable, were administered to respondents. A range of statistical analysis methods namely Pearson’s correlation, hierarchical regression, T-tests and one-way ANOVA was used to test the sixteen (16) proposed hypotheses. Results indicate that none of the examined demographic variables had a significant influence on the propensity to engage in CWB. Of the five work values examined, only three had a significant influence on the propensity to engage in CWB. The hypothesized relationships between group behavioral norms and the propensity to engage in CWB received little overall support. In addition, post- hoc interviews found that the study was affected by social desirability bias, Hawthorne effect as well as limitations in design.

並列關鍵字

Counterproductive ； Work ； Behavior ； Values

參考文獻

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Atzmuller, C., & Steiner, P.M. (2010). Experimental vignette studies in survey research. Methodology, 6(3), 128-138. doi: 10.10271614-2241a000014

Bandura, A. (1971). Social Learning Theory. New Jersey: General Learning Press.

Barnes, S. J. (2003). An examination of multi-generational work values of selected Texas A&M University employees (Doctoral Dissertation). Retrieved from Proquest Dissertations and Theses Database.

Bayram, N., Gursakal, N., & Bilgel, N. (2009). Counterproductive work behavior among white-collar employees: A study from Turkey. International Journal of Selection and Assessment, 17(2), 180-188.