臺北市國民中學校園意外事件危機管理之研究

A Study of the Crisis Management of Campus Accidents in Taipei Junior High Schools

詹棟尊(Tung-Tsun Chan)

指導教授 ： 胡茹萍

國立臺灣師範大學/科技學院/工業教育學系在職進修碩士班/碩士(2007年)

摘要

本研究旨在探討臺北市國民中學校園意外事件危機管理的運作現況、困境及內涵，以問卷調查為研究方法，臺北市86所國民中學，扣除24所預試的學校， 62所國民中學的訓導主任與生教組長為問卷調查對象，以自編的「臺北市國民中學校園意外事件危機管理之研究調查表」為研究工具，共發出 124 份，回收 120 份，有效問卷118份。調查所得資料使用SPSS 13.0 For Windows 版統計軟體進行單選題和複選題次數統計、Pearson?s r積差相關分析等資料處理，根據研究發現，歸納本研究結論如下：
一、臺北市國民中學各校最常發生的校園意外事件是「學生運動、遊戲傷害」居首要。
二、臺北市各國民中學皆訂定危機管?計畫。
三、臺北市各國民中學在選擇校園意外事件危機管?小組成員時，會考量成員的因素，以「現任職務」最被受試者認同。
四、臺北市國民中學校園意外事件危機管理計畫訓練每學年至少實施1次佔78.8%。
五、校園意外事件危機管理最迫切的工作，以「校園危機意識的宣導」居首要。
六、校園意外事件危機管理相關知識及訓練學習或獲得之管道，以「過去的工作經驗」居首要。
七、國民中學已執行的校園意外事件危機管理工作，以「成立危機處理小組」居首要。
八、校園意外危機事件發生時，由「教務主任」擔任對外發言人比率最高居首要。
九、在處理校園意外事件危機時，學校面對新聞媒體之態度，以「公開、坦然的態?面對媒體」居首要。
十、處理校園意外事件危機時，不易於溝通之對象，以「傳播新聞媒體人員」居首要。
十一、進行校園意外事件危機管理工作面臨的阻礙，以「不熟悉相關法令」居首要。
十二、校園意外事件危機管理在計畫、組織運作方面之困難以「未定期舉行校園危機模擬訓練」居首要。
十三、臺北市國民中學在校園危機管理的認知及運作上認為需再加強的地方，以「相關的法律知識」居首要。
十四、受試者對校園意外事件危機管理運作內涵重視程度介於「中上」與「高度」之間。
十五、校園危機管?前、中、後階段，確實具有高?的顯著正相關。表示校園危機管?前階段的運作情況愈佳，其對校園危機管?中、後階段亦有愈佳的表現。
最後，根據研究發現與結論提出相關建議，作為主管教育行政機關、學校、推動校園意外事件危機管理的教育行政人員及後續研究者之參考。

關鍵字

校園意外事件 ； 校園危機 ； 危機管理

並列摘要

The purpose of this study was aimed to understand the crisis management of campus accidents in all junior high schools of Taipei. The data collection instrument was a self-designed quantitative questionnaire. This research has study by directors of student affairs and section chief-disciplines. Through 86 junior high schools in Taipei, this research do pre-examined of 24 schools, only do questionnaires of 62 schools. In total questionnaires, 124 were distributed, 120 copies of them retrieved, and 118 effective. Data was analyzed by SPSS 13.0 for Windows with methods of single-choice and multiple-choice frequency statistics and Pearson?s product-moment correlation analysis. Based on the results, major findings are summarized as the follows:
1.The most frequency of junior high schools campus accident was “injury caused by sports and games” in Taipei.
2.All of the junior high schools in Taipei have had crisis management plans respectively.
3.When choosing the team members of crisis management for campus accident, subjects agreed that job factor as the main choosing criteria.
4.Crisis management training plan about campus accident in junior high schools in Taipei, which takes place at lease once in an academic year, is 78.8%.
5.The most pressing task for crisis management of campus accident was “the propagating the consciousness of campus accident”.
6.The related knowledge and training of crisis management of campus accident are mainly gained from “experience of the past job”.
7.In junior high school, the conducted job in crisis management for campus accident mainly was “building a crisis management team”.
8.When the campus accident took place, “director of academic affairs” was the main person chosen to be the spokesperson.
9.When dealing with crisis of the campus accident, schools mainly held an “open attitude toward mass media”.
10.When dealing with crisis of the campus accident, “members in the mass media” were mainly viewed with difficulty in communicating.
11.The obstacle in the crisis management of the campus accident mainly were “unfamiliarity in laws”.
12.The greatest difficulty in the planning and organizational operation of campus crisis response is “did not regularly hold campus crisis simulation trainings.”
13.The aspect in the cognition and operation of campus crisis management in Taipei City’s junior high schools that require the most reinforcement is “related legal knowledge.”
14.The level of value placed on the content of campus crisis response by the respondents is between “medium/high” and “high.”
15.The initial, middle, and latter stages of campus crisis management are significantly and positively correlated with each other, showing that the better management during the initial stage in campus crisis, the better the performance during the middle and latter stages.
Lastly, based on the findings and conclusions, relevant suggestions are proposed to serve as the reference for educators and future researchers on campus crisis response in education organizations and schools.

並列關鍵字

campus accidents ； campus crisis ； crisis management

參考文獻

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