自從政府實施金融自由化以來,金融同業間的競爭態勢愈趨激烈,銀行的經營日益困難,銀行從業人員必須為客戶提供全方位服務。行員已為銀行與顧客間最重要的連結亦是在組織重要的資產。在此背景下本研究以銀行從業人員為研究對象,主要目的在探討銀行員工作投入及工作滿意度與工作家庭衝突間的關係。 本研究抽樣母體為合作金庫銀行中區分行行員,採立意抽樣方式進行問卷調查,共回收410份,扣除誤填及勾選不合理之無效問卷8份。有效問卷為402份。本研究實證結果 發現銀行從業人員的工作投入與工作滿意度具有正向之關聯。而工作家庭衝突對工作投入與工作滿意度之影響有正向干擾效果。根據本研究結果,可提供銀行人力資源管理部門衡量員工不同屬性,在職務設計做合理的調配,增強員工意願專注於工作投入,且感受到組織的支持,提昇工作上的滿意度。來舒緩工作家庭間的衝突。排除對於組織的不利因素,達到組織要求。
Since the government has implemented since the financial liberalization, the financial situation of the industry increasingly fierce competition among banks operating increasingly difficult, bank employees must provide customers with comprehensive services. Bank tellers and customers has been the most important link between the organization is also an important asset.In this context this study bankers for the study, is to investigate the bank staff for job involvement and job satisfaction and the relationship between work-family conflict. The study sample population of Taiwan Cooperative Bank in Middle of Taiwan staff,using purposive sampling conducted a questionnaire survey of recycling 410 copies, fill in and tick mistakenly charged unreasonable invalid questionnaires eight copies. 402 copies of valid questionnaires. The empirical results show that bank employees job involvement and job satisfaction of having a positive association. The work-family conflict on job involvement and job satisfaction has a positive impact on the interference effect.According to the research results, providing banking sector human resource management measure different attributes of employees in the job design to make a reasonable allocation, enhance employee wishes to focus on job involvement, and feel the support of the organization, improve job satisfaction.To relieve work-family conflict.Exclude unfavorable factors for the organization to achieve organizational requirements.