桃園國際機場組織變革、信任、組織內變革經驗與員工權益認知之研究

國際機場如今已被視為國家競爭力的象徵，而國際機場的功能也相對轉變，著手導入企業經營化之經營模式，已提升國際機場運作效率。本研究為探討組織變革認知、信任、組織內變革經驗與員工權益認知、員工對機場公司的態度相關性，以桃園國際機場之機場公司員工為研究樣本，並針對桃園國際機場於10年前的組織內變革經驗──貨運站變革，作為一影響因素，欲了解其組織內若有變革經驗，是否會影響員工對於組織變革的看法，研究方法採用信度分析、變異數分析、相關分析等統計方法進行資料分析驗證。本研究驗證分析結果如下： 1. 組織變革對組織信任呈現顯著負相關。 2. 組織變革與員工權益認知呈現顯著正相關。 3. 組織變革與員工對機場公司的態度呈現顯著負相關。 4. 組織信任與組織內變革經驗呈現顯著正相關。 5. 上司信任與組織內變革經驗呈現顯著正相關。 6. 組織信任與員工權益認知呈現顯著負相關。 7. 員工權益認知與員工對機場公司的態度呈現顯著負相關。 8. 不同性別之員工在組織變革與信任有顯著差異；不同年齡之員工對信任、組織內變革經驗、員工對機場公司的態度有顯著差異；不同婚姻狀況之員工對信任、員工權益認知有顯著差異；不同家中未成年子女人數之員工對組織變革、信任有顯著差異；不同服務年資之員工對組織內變革經驗與員工權益認知、員工對機場公司的態度有顯著差異；不同職等之員工對員工對機場公司態度有顯著差異；不同教育程度之員工對組織變革呈現顯著差異；不同在桃園機場服務年資之員工對信任、組織內變革經驗、員工對機場公司的態度呈現顯著差異。

關鍵字

組織變革；信任；變革經驗；員工權益

並列摘要

International Airport is now seen as a symbol of national competitiveness, and the International Airport, the relative change in the function, proceed into the business of business model, has improved the operational efficiency of the international airport. Of this study was to explore the cognitive organizational change, trust, organization change and employee rights and interests of cognitive experience, the staff's attitude to the airport related to the airport in Taoyuan International Airport for the study sample of employees, and for the Taoyuan International Airport in 10 years ago changes in the organization of experience ─ ─ cargo terminal changes, the impact as a factor, For if the organization changes its experience, whether or not employees will affect the views of organizational change, research methods used reliability analysis, ANOVA, correlation analysis and other statistical data analysis methods to verify. To verify the results of the analysis of this study are as follows: 1. Organizational change organizational trust showed a significant negative correlation. 2. Organizational change and employee rights and interests of a significant positive correlation cognition. 3. Organizational change and employees of the airport company's attitude has a significant negative correlation. 4. Organizational trust and previous experience has a significant positive 　correlation. 5. Supervisor trust and previous experience has a significant positive 　correlation. 6. Organization of cognitive trust and the interests of employees has a significant negative correlation. 7. The interests of employees and staff awareness of the airport company's attitude has a significant negative correlation. 8. The staff of different gender in organizational change and trust there are significant differences; of employees of different ages to trust, and and previous experience has a significant positive correlation. , the staff's attitude towards the airport there were significant differences; different marital status of the staff of the trust, the interests of employees have a significant cognitive differences; different home in the number of minor children of employees of organizational change, there were significant differences in confidence; different length of service of staff changes on the and previous experience has a significant positive 　correlation. and the interests of employees, employees of the airport's significant differences in attitude; different grades of employees, etc. the attitude of the staff of the airport there were significant differences in the company; different educational levels of employees had significant organizational change; different in Taoyuan airport employee years of service to the trust, the and previous experience has a significant positive correlation. , the staff of the airport company showed significant differences in attitude.