台灣中小企業資訊科技與其績效之研究

A Study of IT Applications And It’s Performance For Small And Medium Enterprises In Taiwan

張智誠(Chang Chih Chen)

指導教授 ： 洪明洲

亞洲大學/管理學院/經營管理學系碩士班/碩士(2003年)

摘要

資訊科技在台灣中小企業的應用是轉型成功的重要契機，資訊科技的應用不祇是需要企業投資發展而已，其更需要有意義的企業流程改變以獲得企業的經營的利潤，在有限的資源與專業技術的限制下，本研究發現大部分的研究個案公司視網際網路為改善既有經營流程的工具。藉由調查公司的背景、當時的經營狀況、資訊科技應用程度，本研究關心的二個資訊科技應用的績效觀點為：資訊科技的應用對中小企業在成本節省與資訊科技的應用是否能使中小企業在事業經營創造新機會。由於台灣中小企業數目眾多，研究樣本的選取以台灣中小企業的產業分布比例為依據，應用分層目的抽樣法選取研究個案公司做問卷式探訪。在分析樣本資料後，研究發現台灣中小企業資訊科技的應用與其績效之間有著不同的特性，大部分調查公司以成本節省的有效性作為資訊科技應用的績效為優先考量。因此，在研究中也發現台灣的中小企業在電子化企業的階段缺乏策略與競爭力，更在事業管理、員工教育訓練與人力資源的開發方面缺乏資訊科技應用的能力。而此則可由百分之二十的調查個案公司只有企業電子化的策略但卻無明確的制定可說明其為何缺乏策略競爭力的原因，然而本研究亦指出某些中小企業的確正在努力地應用資訊科技，但大部分是以成本節省的有效性作考量而非利用資訊科技達到創新事業的目的。最後，本研究期望能將調查公司分別以四個不同的資訊科技應用型態說明台灣中小企業現階段資訊科技應用的狀況與未來發展的適合方式。
關鍵詞：資訊科技、中小企業、電子化企業。

關鍵字

資訊科技 ； 中小企業 ； 電子化企業

並列摘要

Applications of information technology (IT) for small and medium enterprises (SMEs) in Taiwan is a costly initiative. Not only that it costs the company to develop it, it requires significant business process change in order to leverage it for business benefits. With limited resources and expertise of SMEs, the research found that most of surveyed SMEs took the Internet as a tool to improve existing business process. With investigating company’s profile, current situation, the degree of Informatization, and overall picture of IT application, there is two aspects of performance of IT applications concerned: how much can be saved and what new chances can be created？ The study also revealed that SMEs in Taiwan lack of strategy and competence in the E-business area and lack of management, education and involvement of the human resource dimension. 20% of the companies said they had a strategy for E-business but most of them were not explicit formulated. The study indicates that some SMEs are working hard on applying IT for cost efficiency but as indicated above without formulated strategies. Finally, the research showed that the four types of IT applications are all following different ways along the E-business ladder and they are mainly focusing on the technical, economic and new sales channel areas of E-business and not much on marketing, management, educational training.
Keywords: Information Technology (IT), Small and Medium Enterprises (SMEs), E-business

並列關鍵字

Information Technology (IT) ； Small and Medium Enterprises (SMEs) ； E-business

參考文獻

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