知識管理為廿一世紀組織管理的新利器,然而公部門組織對於知識管理的應用卻十分少見。一般對消防領域之研究,大都是針對消防技術面如:消防安全設備之設置、避難逃生人命確保,或針對防救災體系之建立、通訊指揮搶救能力等之研究,而對較少著墨於消防人員之知識分享機制。 基於上述之研究動機,本研究期望藉由理論、相關文獻,針對南投地區消防機關之知識管理作為進行資料收集、分析,並利用問卷及訪談的方式來瞭解現行消防機關知識分享實際作為,並試圖提出適用於消防事故處理知識分享之建議,以期望對消防人員有迫切關係的事故處理知識能有效整合發揮。 本研究主要的目的在於探究不同消防人員業務領域來推導負責業務之不同對消防人員知識分享意願之影響。因鎖定範圍於消防組織,多數資料必須以仰賴文獻和文件,並藉由證據中去萃取出主題。基於此,在研究方法的選擇上,本研究採選擇質化研究中的深度訪談並搭配量化研究的問卷調查作為研究法。 研究結果發現,不同的個人背景會產生不同的知識分享意願與行為。內勤人員以外顯的know-that與know-how知識分享的程度較高,而外勤人員除了外顯know-that知識,對於內隱know-how的知識分享意願也較高。而影響成員知識分享的因素部份,組織若能建立良好的知識分享管道、鼓勵同仁多學習、建立良好的獎勵制度以及領導者支持,有助於提昇知識分享的效益。
Knowledge management is a new tool for the organization management in twenty-first century; however, the application of knowledge management in government institution is scarce in this region. Generally, the research field of fire is focusing on technology, such as: fire safety equipment installed, shelter or escape expressway system, disaster prevention and rescuing system, command of the rescue capability. Instead of researching on knowledge sharing of firefighter. Based on above-mentioned, this research expected that the combination of theory, literature review. Data collection, analysis for fire department in Nantou County. To understand the knowledge sharing situation in fire department through questionnaires and intensive interviews, and try to provided the opinions and suggestions for knowledge sharing. The rage of research is focus on fire department, and the topic sources are relying on the literature and documents. Based on this, this study select questionnaires and intensive interviews as Research Methods. The aim of this research is to examine the different background firefighters whether affect knowledge sharing behavior or not. The results show that different individuals’ backgrounds have different willingness to share knowledge and behavior. The back officers have higher degree of knowledge sharing in Explicit know-that and know-how. The Agents have higher degree of knowledge sharing in Explicit know-that and Tacit know-how.