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Literature Review of Online Product Community User Behavior and Contributions

摘要


As a new online business model, the online product community has been widely used by many enterprises. The purpose is to obtain valuable information from the community or directly sell products to users through the community, thereby increasing business performance. This article summarizes the literature from three aspects of online product community user participation motivation, participation behavior, and user contribution, and summarizes the contradictions and shortcomings from previous research. hope to provide some research directions for future scholars.

參考文獻


Nambisan P., Watt J.H. Managing customer experiences in online product communities[J]. Journal of Business Research,2011, 64(8): 889-895.
Muniz J., Albert M. Guinn O., Thomas C. Brand community [J]. Journal of Consumer Research, 2001, 27(04): 412-432.
Pisano G. P., Verganti R. Which kind of collaborationIs right for you?[J]. Harvard Business Review,2008,86(12):78-96.
Fuller J.,Jawecki G.,Muhlbacher H. Innovation creation by online basketball communities[J]. Journal of Business Research,2007,60(1): 60-71.
Napoli P. M. Audience Evolution: New Technologies and the Transformation of Media Audiences[M]. New York: Columbia University Press, 2011.

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