DOI
stands for Digital Object Identifier
(
D
igital
O
bject
I
dentifier
)
,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.
Using DOI as a persistent link
To create a persistent link, add「http://dx.doi.org/」
「
http://dx.doi.org/
」
before a DOI.
For instance, if the DOI of an article is
10.5297/ser.1201.002
, you can link persistently to the article by entering the following link in your browser:
http://dx.doi.org/
10.5297/ser.1201.002
。
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.
Cite a document with DOI
When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.
DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI Registration ( doi.airiti.com ) 。
The Application of Kano Model in the Study of Employee's Satisfaction of a Customer Service Center
顏立禕 , Masters Advisor:吳錦波
繁體中文
DOI:
10.6846/TKU.2013.01172
kano二維品質模式 ; 品質改善指標 ; 客戶服務 ; 客服中心 ; Kano's model of attractive quality ; Quality ; improvement ; Customer service ; Call center


- 10. 蘇朝墩,<專訪日本品質大師-狩野紀昭博士>,品質月刊,40(5),20-24,1993。
連結: - 22. N. Kano, N. Seraku, F. Takahashi,& S. Tsuji , “Attractive quality and must-be quality”, Journal of Japanese Society for Quality Control, 14(2), 41, 1984.
連結: - 23. Carman, J. M, “Consumer perceptions of service quality”: An assessment of the SERVQUAL dimensions, Journal of retailing, 66: 33 – 55, 1990.
連結: - 24. GroE nroos, C.. . “Strategic Management and
連結: - Marketing in the Service Sector”, Chartwell-Bratt
連結: