以問題解決為導向之衝突問題解決模式建立之研究

帥韻儀

doi:10.6840/cycu200300062

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以問題解決為導向之衝突問題解決模式建立之研究

A Study on a Constructing the Model Of Conflict Problem Solving Based on Problem Solving Approach

帥韻儀 , Masters　　Advisor：顧志遠　　

繁體中文 DOI： 10.6840/cycu200300062

問題解決；衝突管理理論；衝突管理；案例式推理；問題； Problem ； Problem Solving ； Case-Based Reasoning ； Conflict Management

Abstract │ Reference (106) │ Times Cited (39) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Conflict becomes an inevitable organizational phenomenon because of the more interactions between human.

Conflict used to be seen as a negative behavior and couldn’t be accepted, but that’s not the same now. It is a normal phenomenon in the organization and can be accepted, including destructive and constructive conflict. Besides expanding the way to solve conflict, the other one topic of conflict management is directing conflict to improve the teamwork.

Essentials of conflict are based on that「Problem」had been found or wait for be solved, and also one problem of organization operate. Conflict Management is not just discuss about skills like conflict resolution techniques and conflict stimulation techniques, the key point is find the real potential reason behind the conflict then solve it..

The problem is the different between the “present situation” and ”estimate target”,
the thesis try to find the different and give the concept of problem solving to conflict solving‧

Based on isomorphism of General System Theory, the thesis combines the process of “The Model of Problem Solving” with original skill and knowledge of conflict management to develop ”The Model of Conflict Problem Solving」, then try to lead the process and mindset that can solve all conflict problem.

The thesis suggested accumulate know how become a database of “Conflict Problem Solving」for offer reference to who need solve problem, the thesis also offered the concept of Case-Based Reasoning for the purpose of improve the problem solving capability and knowledge share by computer technology.

Reference ( 106 ) 〈TOP〉

1. 吳秉恩（1986），組織行為學。台北：華泰文化事業股份有限公司。P404-408
連結：
19. 曾秋森（1995），問題解決教學法-在科技教育的角色與功能之探討。中學工藝教育月刊，28:8。
連結：
27. 張照璧（1999），國小學童師生衝突知覺之研究。國立台北師範
連結：
29. 楊樂生（1999），問題解決策略應用於概念設計之研究-以輪椅設計為例。立台灣師範大學工業科技教育研究所碩士學位論文。
連結：
34. 蕭碧茹，洪振方（2000），案例式推理與科學教學。物理教育第三卷第二期。
連結：

Times Cited (39) 〈TOP〉

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