整合以使用者導向的系統導入模式研究─以ERP為例

林錫彬

doi:10.6840/CYCU.2012.00505

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整合以使用者導向的系統導入模式研究─以ERP為例

A Study of User-Oriented Model for System Implementation and Adoption ─ Taking ERP System as an Example

林錫彬 , Ph.D　　Advisor：　　

繁體中文 DOI： 10.6840/CYCU.2012.00505

ERP ；人因；資訊科技導入； enterprise resource planning system (ERP) ； human factor ； information technology implementation

Abstract │ Reference (214) │ Times Cited (3) │ Altmetrics

Abstract 〈TOP〉

日益升高的全球競爭，各企業無不想盡辦法提昇公司的競爭力，為了提高效率和保持競爭地位，ERP(Enterprise Resources Planning)系統能夠使一個組織整合所有的主要作業流程，並取得競爭優勢。但並非所有導入ERP的企業都是成功的，也經常聽聞部分的公司因錯誤導入ERP造成公司破產或有公司導入後因故又決定放棄ERP導入專案的情形。因此許多的學者和研究人員已開始探討導入 ERP的成功和失敗的原因為何。過去的研究都著重在管理者層次或組織層次所認定的ERP導入的關鍵成功因素或者由導入階段來審視導入ERP所需注意的因素，因此本研究想以最終使用者的角度來審視建構一ERP導入模式，做為未來導入ERP系統的依據。
本研究先以理論為架構基礎，再輔以關鍵成功因素從而匯整成一個以最終使用者為導向的系統導入模式並以結構方程式之統計分析方法進行驗證。
以導入ERP系統的企業員工做為研究對象，運用問卷調查與統計分析做為資料蒐集與資料分析方法。本研究問卷回收總數為322份，有效問卷為296份，無效問卷有26份，問卷回收率91.93%。研究結果為(1)「個人特性」對於「使用者參與度」、「知覺有用性」、「知覺易用性」、「相容性」、「主管影響」、「同儕影響」、「自我效能」、「助益環境」以及「任務科技適配度」皆有顯著水準 (2)「系統特性」對於「使用者參與度」、「相容性」、「同儕影響」、「自我效能」、「助益環境」的影響無顯著水準(3)「系統特性」對於「知覺有用性」、「知覺易用性」、「主管影響」以及「任務科技適配度」皆有顯著水準(4)「組織特性」對於「感知有用性」、「感知易用性」以及「電腦自我效能」的影響無顯著水準(5) 「組織特性」對於「使用者參與度」、「相容性」、「同儕影響」、「主管影響」、「助益環境」以及「任務科技適配度」有顯著水準 (6)「認知有用性」對於「行為態度」影響有顯著水準，「認知易用性」、「相容性」和「使用者參與」對於「行為態度」的影響無顯著水準。(7)「任務科技配適度」對於「行為態度」的影響有顯著水準(8)「同儕影響」、「主管影響」對於「主觀規範」的影響有顯著水準(9)「自我效能」、「助益環境」對於「知覺行為控制」的影響有顯著水準(10)「任務科技配適度」、「知覺行為控制」對於「行為態度」的影響有顯著水準(11)「行為態度」「主觀規範」對於「行為意向」有顯著水準(12) 「認知有用性」、「任務科技配適度」、「知覺行為控制」對於「行為意向」的影響無顯著水準(13)「行為意向」對於「使用行為」的影響有顯著水準(15)「使用行為」對於「使用滿意度」的影響有顯著水準。

Parallel Abstract 〈TOP〉

To cope with the ever-increasing global competition, enterprises are all tried their best to enhance the competitiveness of the company, in order to improve efficiency and maintain a competitive position. Enterprise Resources Planning (ERP) system enables an organization to integrate all major operating procedures (Shehab et al.2004), but not all enterprises are successful. It is not uncommon that ERP implementation often fails due to errors in ERP implementation which may result in giving up on the ERP implementation project or even financial problems of a company. Many scholars and researchers have begun to explore the factors of ERP implementation success and failure. Past studies have focused on the ERP implementation critical success factors identified at the managerial level or organizational level, or at the introduction stage. This study looks at the construction of an ERP implementation model, which will be used as the basis for future ERP system introduction from the end-user's perspective. 
In this study, we first discuss the rational behavioral patterns, the theory of planned behavior, technology acceptance model, social cognitive theory, innovation diffusion model, tasktechnology fit theory, adaptive structuration theory, information systems successful model and critical success factors literature. A framework based on theories and compiled critical success factors was then built into an end-user-oriented system implementation model. The model was verified through the inference modeling offered by the statistical analysis of the structural equation modeling.
The employees of a company were surveyed in the ERP implementation project for the study, using questionnaires and statistical analysis as data collection methods. In this study, a total of 322 questionnaires were collected. A total of 296 copies were valid questionnaires, with 26 invalid. The response rate was 91.93%. Significant factors were discussed and a model of causal relationship was constructed as a result of this study. The study finally outlined the crictical success factors for ERP introduction and implementation from the end user’s perspective.

Reference ( 214 ) 〈TOP〉

3.申燕儒，2002，組織結構、資訊系統與流程再造在導入ERP 系統之角色探討，成功大學工業管理研究所碩士論文。
連結：
4.白景文，2010，機械業企業資源規劃與自動倉儲系統整合之個案研究，靜宜大學資訊碩士在職專班碩士論文。
連結：
7.朱幸慧，2010，以科技接受模型評估企業對聽眾回饋系統之使用意願，國立中興大學科技管理研究所碩士論文。
連結：
10.李國瑋、蔡明田、莊立民和許惠雯，2009，ERP 導入後影響企業電子化成效因素之探討─系統維護與回饋之中介效果，電子商務學報，11(2): 370-375。
連結：
12.吳美芳，2002，軟體程序成熟度、使用者參與度與軟體品質之相關研究，成功大學工業管理科學系碩十論文。
連結：

Times Cited (3) 〈TOP〉

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