TQM與核心能力對競爭優勢及經營績效的影響

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TQM與核心能力對競爭優勢及經營績效的影響

THE IMPACT OF TQM AND CORE COMPETENCE ON COMPETITIVE ADVANTAGE AND BUSINESS PERFORMANCE

楊美雪 , Masters　　Advisor：葉焜煌　　

繁體中文

核心能力、TQM、競爭優勢、經營績效； business performance ； competitive advantage ； core competences ； TQM

Abstract │ Reference (35) │ Times Cited (9) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The term “core competences” emerged on the management science and coined by the advocators, Prahalad and Hamel, in the article Core Competence of the Corporation. In order to achieve excellent business performance, core competences is important but may be only one of its requirements. It should be integrated with management functions and business functions. TQM is a holistic management philosophy that strives for continuous improvement in all functions of an organization, and it can be achieved only if the total quality concept is utilized from the acquisition of resources to customer service after the sale. Thus, this study will discuss the impact of TQM and firm’s core competences on competitive advantage and business performance.
	Using factor analysis and structural equation modeling (SEM), this study empirically test the hypothesized relationships based on the data collected from manufacturing firms in Taiwan. The results indicate that both core competence and TQM impact competitive advantage significantly, and competitive advantage impacts business performance significantly; but neither core competence nor TQM impact business performance directly. Therefore, to increase business performance, manufacturer should create core competences and implement TQM.

Reference ( 35 ) 〈TOP〉

Chang, C. C. “Relationships between Implementation of TQM, JIT, and TPM and Business Performance.” Unpublished Master Thesis, Tatung University, 2002.
連結：
Duysters, Geert and John Hagedoorn. “Core Competences and Company performance in the World-wide Computer Industry.” The Journal of High Technology Management Research, Vol.11, No.1 (2000): 75-91.
連結：
Flynn, B. B., R. G. Schroeder, and S. Sakakibara. “The Impact of Quality Management Practices on Performance and Competitive Advantage.” Decision Sciences, Vol.26, No.5 (1995): 659-184.
連結：
Gilgeous, Vic, and Kaussar Parveen. “Core Competency Requirements for Manufacturing Effectiveness.” Integrated Manufacturing System, Vol.12, No.3 (2001): 217-226.
連結：
Hafeez, Khalid, YanBing Zhang, and Naila Malak. “Core Competence for Sustainable Competitive Advantage: A Structured Methodology for Identifying Core Competence.” IEEE Transactions on Engineering Management, Vol.49, No.1 (February 2002): 28-35.
連結：

Times Cited (9) 〈TOP〉

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