溝通滿意度與工作投入關系之研究－以台灣、菲律賓、泰國基層勞工爲例

A Study about the Relationship between Communication Satisfaction and Job Involvement-The Cases of Low- level Labor from Taiwan, Philipine, and Thailand

梁進龍 ； 毛筱艷

《傳播與管理研究》 2卷1期 (2002/07) Pp. 23-46

https://doi.org/10.6430/CMR.200207.0023

摘要

「工作投入」可以說是員工對工作所投注的心力，對於組織的績效有正面的影響，因爲員工有較高的工作投入，轉換出來的工作結果便是組織較高的經營績效。然而組織必須透過人的運作始能發揮功能，所以，想要激勵員工較高之工作投入、將現有資源有效運用、將團體意識有效激發，便得靠著有效之溝通才行。
本研究檢視溝通滿意度與工作投入之間的關系，並討論基層員工本身文化特質所産生的特殊幹擾效果，結果顯示溝通有助於工作投入，文化特質也會顯著幹擾溝通對工作投入的效果，並提出實務上、學術上的意見供後續研究者參攷。

關鍵字

溝通滿意度 ； 工作投入

並列摘要

Job involvement should be viewed as a “generalized cognitive state of psychological identification with the job” and benefit to increase its productivities and performances. Manpower is the core of organization and most of functions of management don’t work without human operation. Therefore, efficient communication is vitally important in organization because it provides motivation for manpower and also contributes to management efficiency.
This research investigated the relationship between communication satisfaction and job involvement and tried to explore the moderating effect of culture. Our survey included 684 manufactory employees (including Taiwanese, Philippines, and Thailand ) and it showed that communication satisfaction has a positive relationship with job involvement and the moderating effect really exists. Our results also provide insights of the role of communication in management.

並列關鍵字

communication satisfaction ； job involvement

參考文獻

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周文賢()。