寫作指導老師與學生對彼此的觀感及滿意度之效能研究: 以臺灣EFL學習環境為例

Investigations of what tutors and tutees expect from each other at the writing center in the EFL environment of Taiwan

黃靖惠(Ching-Hui Huang)

指導教授 ： 中澤一亮

元智大學/人文社會學院/應用外語學系/碩士(2013年)

https://doi.org/10.6838/YZU.2013.00217

摘要

迄今，寫作諮詢在世界上的地位越來越受矚目。針對此主題的相關研究越來越多，但大部分都著重在寫作諮詢的效果上。對於寫作諮詢滿意度調查的研究仍屬少數，且大多將重點放在諮詢者(學生)身上。此外，文獻上針對英文為外國語言的寫作諮詢這類的相關實證研究資料明顯不足。因此，本研究的目的為探討臺灣的寫作諮詢指導老師跟學生間對彼此的滿意度，以及他們對彼此是否有著不同的期待。同時，他們在寫作諮詢期間所遭遇到的困難及面臨的問題都將一併被探討。
本研究的研究對象是二十四名前來使用寫作諮詢的學生及校內同仁，以及四名負責寫作諮詢的老師。所有對象都是自願參與此次研究。透過質化的方法分析他們所提供的背景問卷、意見調查表及訪談資料。經過交叉比對的方式互相解釋，得出此研究的結果。
根據本研究的結果顯示，老師和學生之間確實存在著不同的意見及對彼此的期許。但由於在事前缺乏足夠的溝通，導致彼此想法有出入卻沒能及時發現，影響了彼此的滿意度，或許也進而使寫作諮詢的效果打了折扣。寫作諮詢老師應該要多鼓勵學生在事前積極地表達他們對寫作諮詢的期待或需求讓老師知道。國際語言中心及寫作諮詢老師也應該主動傳達他們所被賦予的責任讓學生事先清楚地知道；例如: 主要著重在格式及文法方面的修改。如此一來，或許可提高他們對彼此的滿意程度及寫作諮詢的效果。另一個值得探討的點是，有時候，老師們似乎高估了自己的行為及將自己的想法套用到學生身上。然而，這些似乎和學生的觀感有所衝突。這種現象可引申至課堂上，學校老師也可將此列入考慮範圍來提升自己的教學品質。

關鍵字

以英文為外國語言之學習者的寫作 ； 第二語言寫作 ； 寫作諮詢 ； 個別指導 ； 寫作諮詢老師 ； 寫作諮詢學生 ； 滿意度 ； 問卷 ； 訪談 ； 臺灣

並列摘要

Nowadays, writing center (WC) has become increasingly popular around the world. A great number of related studies aimed to examine the effectiveness of the WC. Studies concerning the satisfaction of WC are still few and mostly focus on clients’ (tutees’) perspectives. Besides, the studies focusing on the WC in EFL settings are scanty. Therefore, this present study aims to investigate the mutual satisfactions toward WC between tutors and tutees in the context of Taiwan and also the different perspectives between them. In addition, the difficulties or problems they encountered in the tutorial were also detected.
Participants of this study were twenty-four tutees and four tutors, who volunteered to participate in the study. Through qualitatively analyzing the background questionnaires, survey questionnaires, and also the interview data, the results were obtained.
The finding of this study shows that there are indeed some different perspectives or expectations existing between tutors and tutees. The lack of mutual communication results in their bad mutual satisfaction toward each other. WC tutors should encourage tutees to express their expectation or needs more before the consultation. Besides, ILCC and tutors should remind tutees the tutors’ duty which was assigned by ILCC. It may enhance their mutual satisfaction and also the effect of the tutorial. Another issue that needs to be noticed is sometimes, tutors might over-confident with what they did and thought. However, it might conflict with tutees’ opinions. This phenomenon can be applied to the classroom context. School teachers can take this into consideration to improve their teaching quality.

並列關鍵字

EFL writing ； second language writing ； WC ； writing center ； tutorial ； tutor ； tutee ； satisfaction ； questionnaire ； interview ； Taiwan

參考文獻

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