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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「http://dx.doi.org/」 「 http://dx.doi.org/ 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: http://dx.doi.org/ 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI Registrationdoi.airiti.com ) 。

Abstract 〈TOP〉
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Reference ( 76 ) 〈TOP〉
  1. Albert Caruana; Michael T. Ewing; B. Ramaseshan.Assessment of the Three-Column Format SERVQUAL: an experimental approach .Journal of business research, 2000(49) 57-65.
  2. Anderson, E. A..Measuring service quality at a university health clinic. International Journal of Health Care Quality Assurance, 1997, 8(2), 32-37.
  3. Baldwin, A., Sohal, A..Service quality factors and outcomes in dental care.Managing Service Quality, 2003, 13(3), 207-216.
  4. Bowers, M.R., Swan, J.E., Koehler, W.F.What attributes determine quality and satisfaction with health care delivery? Health Care Management Review, 1994,19(4), 49-55.
  5. Cronin, J.J., Taylor, S.A. SERVPERF versus SERVQUAL; reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing. 1994,58(1), 125-131.
Times Cited (2) 〈TOP〉
  1. 錢政平(2010)。高階影像健檢之服務品質與顧客滿意度、忠誠度關聯性研究。臺灣大學醫療機構管理研究所學位論文。2010。1-105。 
  2. 陳思帆(2010)。利用Kano二維品質模式探討醫療人員與病患之品質知覺差異─以中部某醫學中心復健科下背痛病患為例。中國醫藥大學醫務管理學系碩士班學位論文。2010。1-109。
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