The purpose of existing information technology for social services is not to assist their work but to monitor their progress. Since we are interested in applying IT to the empowerment of first-line social workers, a different methodology will be used. Research methods in action science-based activities, such as organized participatory observations, indepth interviews, field work, and focus group studies, will be conducted to involve not only the research team to become familiarized with common practices of social services but also the users (job coaches) to become part of the design team by providing the requirements from the native point of view. In this paper, we introduce Web 2.0 solutions such as multimedia database, knowledge management, and public relations tools to NPOs working on supported employment for people with severe mental illness. The research issues can be categorized into three aspects. The first one is about the mentally disabled. The second is about their job coaches. The third is about how to introduce this organization to the potential employers and the general public as well. By provisioning of hosted, fee-free, user-friendly web services, Web 2.0 removes administrative burdens from social workers, improves organization efficiency, and empowers job coaches to dedicate more efforts to supported employment for people with severe mental illness.