- 期刊
重構旅館業員工科技準備度量表－修正式德菲法與驗證性因素分析之應用
Reconstructing a Scale of Employee Technology Readiness in Hotel Industry: Application of Modified Delphi Method and Confirmatory Factor Analysis
摘要
員工在工作流程中所面臨新科技的認知、情感及行為傾向將可能影響企業數位優化成效。本研究引用科技準備度指標（Technology Readiness Index, TRI）的概念來衡量使用者對新科技的行為傾向。文中參考旅館核心職能所強調員工重要工作能力與達成目標，並依樂觀性、創新性、不適應性與不安全性四構面，重新建構衡量旅館業員工對於行動管理系統使用傾向的TRI，提出26項TRI初選指標。經過兩回合修正式德菲法，由18位專家調查結果有23項指標達成一致性共識，再以旅館業員工有使用行動管理系統者為問卷調查對象，共蒐集317份有效問卷。透過驗證性因素分析結果顯示量表具有信、效度。研究結果將可協助企業在招募過程發掘合適潛質的員工，或透過量表測試幫助現有員工養成科技成長的素養。
並列摘要
The cognitive, emotional and behavioral tendencies derived from employees' facing new technologies in their work processes, may affect the effectiveness of the digital optimization of enterprises. This study employed the concept of the technology readiness index (TRI) to measure users' behavioral tendency towards new technology. This refers to important workability and achievement goals that are accentuated by the hotel employees' core competence. This study reconstructed the TRI measurement to evaluate the hotel employees' tendency to use mobile management applications based on four dimensions: optimism, innovation, discomfort, and insecurity indicators and put forward 26 primary selection indicators of technology readiness. After two rounds of modifying the Delphi method. A consensus of 23 indicators was reached through the survey results from 18 experts. Furthermore, hotel employees who used the mobile management application were recruited as the subjects of the questionnaire survey. Consequently, a total of 317 valid questionnaires were collected. Confirmatory factor analysis results show that the Technology Readiness Scale proposed in this study is reliable and valid. The results of this study will help companies seek suitable potential employees during the recruitment process, or help existing employees develop their literacy of technological growth through scale testing.