職場心理健康促進系統模型的建構

員工在職場上所遭遇到的工作問題以及提供協助其適應工作環境、提升績效是心理、社會及管理學界共同關心的課題。本論文主要是根據作者一項研究的結果所提出適合國內推展職場心理健康諮商輔導之理論模型。研究者透過深度訪談與心理衛生諮商輔導文獻的回顧，從國內職場心理健康工作的推展經驗，以及國內企業在推動職場心理健康諮商輔導工作的具體作法，比較目前企業界在推動心理健康諮商輔導方面的兩種主要模式（內置模式與外包模式）的優缺點，提出推動職場心理健康的促進系統模式，並將台電、統一、台積電等三個國內著名企業推動職場心理健康諮商輔導的作法與職場心理健康促進系統結合作為對照說明。期望藉由職場心理健康促進系統能夠提供政府相關機構、大學及企業界在未來共同推動職場心理健康系統的規劃參考。有鑑於國內企業多屬於中小企業，多半沒有能力或不願意聘任專業諮商輔導人員以推展職場健康之工作，因此外包模式可能是較適合於國內中小企業的發展。在本論文中，僅提出理論概念模型的建構，將影響職場心理健康的因素及推展職場心理健康的相關因素作一說明，並指出未來政府及心理健康輔導相關機構在推展職場心理健康系統時的明確方向，例如如何健全助人專業系統（包含訓練系統、督導系統、團隊合作系統等）以提供各個助人專業工作者或助人機構的人才培訓與評估工作；在廠企助人服務模式方面，如何發展個案問題診斷工具及規劃健全的外包服務模式；針對不同的問題類型，如何發展系統化、標準化的服務計畫等，以及服務成果的評估系統及工具等，都仍有待未來進一步的研究。本論文僅止於提出一個理論模型，研究者期望職場心理健康促進系統，能從理論面整合既有的相關經驗與系統，提供國內未來推動職場心理健康諮商輔導的全盤性、整合性的參考架構。

關鍵字

心理衛生；心理健康；諮商輔導；職場健康；員工協助方案Employee Assistance Programs，簡稱EAPs

並列摘要

Mental health and counseling has been introduced in Taiwan for more than 20 years, the present study were conducted to review and to propose a workplace vocational mental health model that were appropriate to the current social environment. Researchers used focused interview groups to understand employees' problems and needs, and the service of mental health agencies was also surveyed. Researchers reviewed and compared the strength and weakness of internal counseling and external counseling. Some companies that had well established workplace mental health and counseling systems were interviewed. These practices were included to support the conceptual model of workplace mental health promotion system. There were several systems included in the model, such as helping professional support system, service deliver plan, internal and external counseling methods, information support system, and evaluation systems. These subsystems indicated the future directions for further development of the conceptual model of workplace mental health promotion system.