- 學位論文
台北大眾捷運系統自動售票機全適化設計研究
An Inquiry into the Universal Design Principles to the Automatic Ticket Issuing Machines of Taipei Mass Rapid Transit System
摘要
由於大眾捷運系統提供服務的對象是包含所有人，因此規劃及設計設施時，須使所有旅客均能方便使用。而本研究是以全適化設計的觀點探討旅客使用台北捷運自動售票機過程中的問題點，研究對象以高齡者、視覺障礙者、肢體障礙者及一般旅客為主。綜合文獻探討與觀察研究，建立初步設計原則。再藉由問卷調查、訪談與實驗，驗證初步設計原則。最後依據綜合討論之結果，提出結論，並建立符合全適化設計之自動售票機設計原則，如下所示：（1）功能、面版設計及購票程序標準化；（2）簡易直覺化的購票程序；（3）增設輔助設備；（4）增加多元性選擇；（5）合理的高度與空間；（6）易理解的標誌。
並列摘要
As the mass rapid transit system serves all people, the planning and designing of its equipment has to take convenience of all passengers into consideration. This study aims at the issues in the procedures of passengers using the automatic ticket issuing machines in the view of Universal Design. The target of the study includes seniors, visually disabled, physically disabled and general passengers. From the general document exploration and observation study, the initial design principles are established. With questionnaires survey, interviews and experiments, the initial design principles are verified. At last, based on the results of general discussions, conclusions are proposed and the design principles for automatic ticket issuing machines in Universal Design is established as: 1) standardization of functions, control panel design and ticket procurement procedures, 2) simple and straightforward visual ticket procurement procedures, 3) adding auxiliary equipment, 4) adding diversified selections, 5) reasonable height and space, 6) easily understood signs.