電子化政府與轉型中的公共服務典範

林嘉誠

《研考雙月刊》 27卷1期 (2003/02) Pp. 16-29

https://doi.org/10.6978/YKSYK.200302.0016

摘要

近年來，無線、寬頻及Web Services技術的創新進展，加上顧客關係管理、資料會儲、數位內容、知識管理等軟體功能的進展，為電子化政府注入了全新動力，啓動政府組織運作、便民服務、民意溝通、政策制定及管理等全面改造的契機。本文旨在分析數位科技匯流在政府部門的應用發展趨勢，並分析數位科技的驅動下，公共服務典範轉移的可能方向，以作為各界參考。

關鍵字

電子化政府 ； 行政革新 ； 政府改造 ； 公共服務 ； 便民服務 ； 無線通訊 ； 行動網路 ； 網際網路

並列摘要

Information and communication technologies in the government are at a major junction. The Internet converged with latest ICTs has the potential to create value for pubic services. The Internet is fundamentally changing the way in which services are delivered to the citizens and business community. By developing a new and advanced generation of systems it will be possible to lead the government to deliver innovative services for its citizens and business community, and to improve the quality of public services. There are some new public services model emerging, enabled by wireless, broadband and Web Services technologies, which are reshaping the future of public services to M-services, U-services, and citizen-centric services.

並列關鍵字

e-government ； public service ； citizen-centric services ； M-services ； U-services ； Internet