本論文主要目的是研究知識學習系統與回饋機制的運作,其中所提之回饋機制係指知識經由創造、獲取、組織、存取、使用的知識流程,讓學習者學習組織中所存的知識並因此激發出新的知識而新增至知識學習系統或修改、刪除過時的知識,以這些方式回饋於知識學習系統。本論文以CodeBank作為知識學習系統的範例,將對資訊人員成功地開發應用資訊系統的經驗,轉化為程式碼及系統開發文件作為CodeBank所需的知識基礎。總之,本論文之重要研究成果是將個人知識儲存於知識學習系統中以達到組織的知識累積,再利用回饋機制的運作;將學習者的學習思考後的回饋行為來將創新的知識文件新增至系統中以增加知識累積量,或修改、刪除過時的知識以更新系統中的知識文件因而提高其知識的正確性。最後,藉由目標管理(MBO: Management By Objective)進行目標衡量來檢核是否達到企業需求並持續的修正與補強知識學習系統與回饋機制,直到符合知識有效利用的目標效果為止。
This paper studies the operation of feedback mechanism in knowledge leaning system. This feedback mechanism allows users to create, capture, organize, retrieve and use the organizational knowledge and update the database with users' input during learning process. This cyclic effect enables the knowledge learning system to maintain current information and unlimited resources through users' feedback. In this paper, we give a practical example about knowledge learning in information system, called CodeBank, to validate the above process. The CodeBank collects and analyzes the knowledge in successful application systems development, then to identify and store them into internal source codes and system development documents. These information can be contextualized, categorized, calculated, corrected, and transformed into the knowledge basis of the knowledge learning system: CodeBank. The main features of CodeBank are to allow a system developer to retrieve and share the knowledge, and also update the inform ation through the feedback process simultaneously. Consequently, the essential goal of the CodeBank system is being iterated and revised through MBO (Management By Objective) metrics continuously to achieve the objective effects of higher knowledge utilization.