戶政電腦化關鍵成功因素之探討

The Critical Success Factors for the Computerization of the Household Register Bureau

葉堂宇(Tang-Yu Yeh)

《中國行政評論》 4卷4期 (1995/09) Pp. 123-140

https://doi.org/10.6635/cpar.1995.4(4).05

摘要

戶政資訊系統的建立，其牽涉的範圍極爲廣泛，除了對組織本身和組織成員造成衝擊外，如心理的抗拒、轉換期間工作量的增加、工作內容的改變等等，與戶籍法規間的衝突更是不容忽視的。因此，在決策的考慮上，應限制電腦化的功能，或修改現行法規，確實是一個值得深思的問題。
本文提供了一個思考方向，從使用者的角度去評估電腦化的成效，期望在其他事務所加入電腦化的行列時，能夠引以爲參考。

關鍵字

戶政 ； 電腦化 ； 組織 ； 續效 ； 工作滿意

並列摘要

The critical success factors for the computerization of the household register bureaus are discussed.
The involvements of the computerization are very complex, for example, the impact of organization itself and its members, employee's resistance, the increase of work load druing the transformation, the change of work content, and the conflicts of the regulations are also unavoidable. Concerning the decision making, whether to restrict the business of computerization, or revise the current laws and regulations, is an issue which is worthwhile to be investigated.
From the perspective of the users, this paper provides a framework, to evaluate the success factors of the computerization. We anticipate that our research can be useful when other household register bureaus are entering the line of computerization.

並列關鍵字

household register bureau ； computerizatiion ； organization ； performance ； job-satisfaction