工程技術顧問業工程師組織公民行爲之研究

The Study of the Organizational Citizenship Behavior of Engineers in Engineering Consulting Companies

池文海(Wen-Hai Chih) ； 林憬(Ching Lin) ； 李翠華(Chui-Hua Lee)

《品質學報》 17卷5期 (2010/10) Pp. 339-363

摘要

多年來偶爾會有工程災害的問題，試想工程技術顧問業之管理者，如果能促進工程師展現自發、利他助人的組織公民行爲的話，應可以提昇工程品質與安全。本研究檢測國內工程技術顧問業之工程師的工作壓力、工作投入、工作滿足、組織承諾等四種工作態度對組織公民行爲的影響力。經由649個工程師並採用結構方程模式進行驗證，研究結果得知：工作投入對組織公民行爲的總影響效果最高，其次爲組織承諾與工作滿足，而工作壓力則是有負向影響效果。研究顯示在工程技術顧問業中透過工程師工作投入的提昇、組織承諾的建立與減輕工程師的工作壓力，以引導工程師組織公民行爲有其必要性。本文試圖發掘工程師自發性的認同公司、盡職行爲、人際間的和諧、保護公司資源之影響因素，以提供國內工程技術顧問業者在實務上的參考依據，並幫助制定有效之營運策略。

關鍵字

工作壓力 ； 工作投入 ； 工作滿足 ； 組織承諾 ； 組織公民行爲

並列摘要

Occasionally, there have been the problems of the engineering disaster for a long time. The quality and security of engineering improves, if the managers of engineering technology consultant industry encourage engineers display the organizational citizenship behavior, such as voluntary performance and altruistic helping. The research examines the influences of job stress, job involvement, job satisfaction, and organization commitment on organizational citizenship for engineers of domestic engineering technology consultant industry. This study collected 649 engineers and adopted Structural Equation Modeling (SEM) to test proposed model. The results indicate that the most, second, and third significant total effect on organizational citizenship behavior are job involvement, organization commitment, and job satisfaction, respectively. However, job stresses has negatively significant effect on organizational citizenship behavior.

並列關鍵字

job stress ； job involvement ； job satisfaction ； organization commitment ； organizational citizenship behavior

參考文獻

李翠華(2007)。影響工程技術顧問業工程師組織公民行為之研究(碩士論文)。國立東華大學管理學院高階經營管理碩士在職專班。

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