全面資源管理架構：以晶圓廠為實證

Total Resource Management Framework: An Empirical Study of Semiconductor Fab

簡禎富(Chen-Fu Chien) ； 胡志翰(Chih-Han Hu)

《品質學報》 18卷6期 (2011/12) Pp. 581-607

摘要

在競爭激烈的環境中，企業必須有效管理各種營運資源，才能維持獲利和成長以達到卓越經營。企業為能及時管控營運活動狀況，管理者往往藉助許多績效指標，然而既有的研究大多偏重於個別指標之局部最佳化，而未能將企業的營運目標、資源與營運作業充分整合。本研究目的為發展「全面資源管理」（Total Resource Management）架構以建立系統化的管理機制，並對營運資源做有效的規劃、管控、績效考核與回饋改善，以持續提升營運績效。本研究並以某晶圓廠為實證，說明全面資源管理架構之實行步驟：首先我們定義晶圓廠之主要營運資源及根本目標層級架構，結合各種資源之管理作業與準則，評估資源規劃實行之績效；並透過跨廠績效標竿學習，持續調整資源運用之目標，並改善管理方法及績效，以驗證本研究之效度和實用價值。

關鍵字

全面資源管理 ； 卓越經營 ； 半導體製造 ； 決策品質 ； 績效指標 ； 標竿學習

並列摘要

In order to maintain competitive advantages, modern enterprises not only have to continuously enhance the quality of their products and service, but also have to effectively manage various operational resources to enhance profitability and growth. However, most existing studies focus on the optimization of individual performance indices that do not connect with the resources of a firm as a whole. To fill the gap, this research aims to propose a systematic framework, Total Resource Management (TRM) framework, for managing the resources for corporate operation excellence. In particular, the objectives are structured and thus the performance indices for utilizing various corporate resources are determined to enhance the overall effectiveness. In addition, empirical studies were conducted in a leading semiconductor company in Taiwan to employ the methodologies for TRM, including the construction of resource utilization objective hierarchy and the associated performance indices. We also developed a process for benchmarking among various fabs for continuous improvement. The results have shown the validity of the proposed TRM framework and practical viability in semiconductor manufacturing.

並列關鍵字

total resource management ； operation excellence ； semiconductor manufacturing ； operation performance ； performance index ； benchmarking

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