建構一個驗證卓越經營模式效度之架構

Developing a Conceptual Framework to Examine the Validity of Business Excellence Model

陳啟光(Chi-Kuang Chen) ； 朱珮君(Pei-Chun Chu) ； 張君儀(Jiun-Yi Jang) ； 彭翎媛(Ling-Yuan Peng)

《品質學報》 19卷4期 (2012/08) Pp. 305-324

https://doi.org/10.6220/joq.2012.19(4).01

摘要

本文主要目的係探討卓越經營模式是否能夠有效衡量企業卓越經營的績效。根據過去相關文獻整理，發現大部分研究主題皆著重於卓越經營模式各主要構面之間的因果關係探討，對於該模式是否具有衡量企業卓越經營有效性之系統化研究仍相當欠缺。為達到全面檢視卓越經營模式有效性之研究目的，本研究提出一個驗證該模式效度之概念架構。此概念架構係透過內容效度、建構效度與關聯效標效度等三種效度進行卓越經營模式之驗證。本研究首先進行關聯效標效度和建構效度驗證，結果發現卓越經營架構有需要修正的必要性。因此進一步實施內容效度驗證，邀請專家提供相關的修正建議，最後提出一個修正卓越經營模式。上述各項分析結果，在本文中有深入之闡述。

關鍵字

卓越經營模式 ； 關聯效標效度 ； 建構效度 ； 內容效度

並列摘要

Although Business Excellence Model (BEM) has been used by industries to pursuit business excellence over two decades, it still lacks a systematic diagnostic approach to evaluate how valid the model is able to measure the excellence of an enterprise. The present paper proposes a conceptual framework to examine the validity of BEM. The conceptual framework proposed in this study is intended to perform a comprehensive examination of BEM from three aspects of validity, which includes 'criterion-related validity,' 'construct validity' and 'content validity.' An empirical analysis is conducted to demonstrate how the conceptual framework works. The criterion-related validity is first performed. It is interesting to find that the performances of enablers are served as the mediators to facilitate the enterprise ends up with excellence in customer satisfaction, financial result and social recognition. The construct validity is subsequently performed. The results showed that some constructs are suggested to further investigate. The content validity is finally performed by a panel of experts based on the results derived from above analyses. The details of research findings are illustrated in the paper.

並列關鍵字

Business Excellence Model (BEM) ； criterion-related validity ； construct validity ； content validity

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