Analysis of Critical Evaluation Factors of the EWPS Scale for Boundary-Spanners Using DEMATEL

應用決策實驗室分析法於跨界工作者適性量表遴選決策關鍵評估因素分析

陳玄愷(Hsuan-Kai Chen) ； 林尚平(Shang-Ping Lin) ； 林財丁(Tsai-Ding Lin) ； 吳信宏(Hsin-Hung Wu)

《品質學報》 21卷2期 (2014/04) Pp. 73-90

https://doi.org/10.6220/joq.2014.21(2).01

摘要

本研究係使用華人自行開發的EWPS（East-West Personal Scale）量表，進行臺灣公部門具跨界工作職能的就業服務外展人員遴選，其量表內容涵蓋三大主項與11次項，其中（1）工作任務：目標管理、時間管理、品質要求及資訊處理等；（2）人際關係：社會技能、自我調控與親和需求等；（3）自我心理：積極態度、無衝突感、無被拒感及社會支持等。其次，取樣13位決策者以決策實驗室分析法，探討遴選優質跨界人選決策評估3項主要準則與11項次準則的因素權重與其間因果關係。結果顯示，3項主要準則中「自我心理」為首選權重主因，直接影響屬於因果關係中「人際關係」與「工作任務」的果，而「自我心理」中又以「積極態度」次項為最重要。

關鍵字

決策實驗室分析法 ； 員工遴選 ； 跨界工作者 ； EWPS量表

並列摘要

This study uses the outreach personnel who perform boundary spanning activities from the Bureau of Employment and Vocational Training and the self-developed but validated East-West Personal Scale (EWPS) based on the Chinese area. The EWPS scale covers three domains and 11 overall categories. The first domain is task which includes objective management, time management, quality request, and information processing. The second domain is interpersonal relationship, and social skills, self-adjustment, and affiliation needs are the three categories. Self-psychology, the third domain, has four categories covering positive attitude, no sense of conflict, no sense of rejection, and social support. In order to evaluate the importance of these three domains and 11 categories, thirteen executive decision makers were participated and decision making trial and evaluation laboratory (DEMATEL) is used as a tool to compute the importance and structural relationships of domains and categories. The results show that self-psychology is the main domain to be considered for boundary-spanners because of a net receiver and influencing interpersonal relationships directly without being affected by the other domains. Moreover, positive attitude is the most important category under self-psychology.

並列關鍵字

decision making trial and evaluation laboratory ； personnel selection ； boundary-spanner ； EWPS scale

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