Creative Problem-Solving QC Story Based on Systematic Innovation TRIZ

本研究將建構「創新性問題解決品管歷程」（CPS-QC story）以改進傳統品管歷程（QC-story）。透過結合傳統品管歷程及系統化創新方法（TRIZ）中獨特之問題解決概念、發明工具與手法，以補強現有品管歷程流程對問題解決方法之不足。創新性問題解決品管歷程提供系統化、邏輯化、程序化之方法來解決問題。實際案例研討中，某光罩公司運用了創新性問題解決品管歷程於光罩曝光機臺環控系統改善案，品質水準相當於傳統方案，成本與交期只有傳統方案的三分之一，對於講求競爭的光罩產業，將有明顯貢獻。可見「創新性問題解決品管歷程」（CPS-QCstory）對光罩產業有明顯助益。

關鍵字

系統化創新方法；品管歷程；團結圈

並列摘要

In this study, a ＂creative problem-solving quality control story (CPS-QC story)＂ has been proposed to improve the traditional quality control process. By combining traditional quality control processes and systematic innovation (TRIZ), the concepts of problem solving, innovation tools and methodologies of TRIZ are integrated with the quality control (QC) story tomitigate the lack of problem-solving techniques intraditional QC stories. TRIZ, whichis the core of the CPS-QC story, provides systematic and logical procedures for solving problems. In an actual case study, a mask company in Taiwan uses the CPS-QC story to improve the environmental control systems of mask exposure machines. The level of quality of the improvement is equivalent to the level of quality in a traditional program,whereas the cost and delivery of the improvement is only one-third of the cost and delivery in a traditional program. The results of the study indicate that the CPS-QC story will be beneficial to the photomask industry.