The present study investigates the moderation roles of leader factors (humor and leadership) and role stress in the relationship between emotional labor and its consequences. The results show that transactional leadership, leader humor, and role stress positively moderate the relationship between emotional labor and emotional exhaustion. Role stress negatively moderates the relationship between emotional labor and customer intention. Furthermore, the above relationships will be strengthened or weakened are different when it is customer focus or product focus service. Based on the findings, some suggestions for theoretical and practical fields will be offered.