職家衝突對情緒耗竭之影響-以工作壓力為中介變項

The Influences of Work-Family Conflict on Emotional Exhaustion：the Mediating Role of Job Stress

康惠瑛(Hui-Ying Kang)

指導教授 ： 蔡明純

共同指導教授 ： 張瑞元(Ruei-Yuan Chang)

嶺東科技大學/商管學院/企業管理系碩士在職專班/碩士(2022年)

摘要

近年來台灣大環境欠佳，房地產從業員工因輪班制與責任制的工作壓得喘不過氣來，辛苦拚命工作及超時加班所帶來工作負荷，導致員工在工作與家庭間產生衝突。本研究為探討房地產從業人員的職家衝突、工作壓力與情緒耗竭三者間關係，藉由台灣某營建集團的從業人員為研究對象並進行問卷調查，合計發放307份問卷，並利用SPSS軟體進行本研究之分析與探討，結果則顯示：(1)職家衝突與工作壓力呈顯著正相關；(2)工作壓力與情緒耗竭呈顯著正相關；(3)職家衝突與情緒耗竭呈顯著正相關；(4)工作壓力在職家衝突與情緒耗竭間具有部分中介效果。本研究將針對有效降低房地產員工的職家衝突、工作壓力與情緒耗竭的感受，提出相關管理實務與建議。

關鍵字

職家衝突 ； 工作壓力 ； 情緒耗竭

並列摘要

In recent years, the environment in Taiwan has been poor, real estate workers have been overwhelmed by shifts and responsibilities. The purpose of this study is to explore the relationship between occupational conflict, work stress and emotional exhaustion among real estate practitioners. A total of 307 questionnaires were distributed and analyzed using SPSS software. The results showed that: (1) work-family conflict and job stress were significantly positively correlated; (2) job stress and emotional exhaustion were significant positive correlation; (3) work-family conflict and emotional exhaustion were significant positive correlation; (4) job stress partially intermediate effect between work-family conflict and emotional exhaustion. This study will put forward relevant management practices and suggestions to effectively reduce the feelings of work-family conflict, job stress and emotional exhaustion of real estate employees.

並列關鍵字

work-family conflict ； job stress ； emotional exhaustion

參考文獻

參考文獻

壹、中文文獻

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3.何金銘、黃英忠、陳錦輝、莊美娟（2005）。工作需求—控制—支持模式與工作倦怠關係之研究：以海關人員為例。人力資源管理學報，5(2)，19-37。