Identifying key factors of adopting an RFID system in nursing care using DEMATEL-based ANP

使用DEMATEL-based ANP探討護理照顧服務導入無線射頻系統之關鍵因素

吳肇展(Chao Chan Wu) ； 張東生(Dong Shang Chang) ； 王柔文(Rouwen Wang)

《交大管理學報》 38卷1期 (2018/06) Pp. 65-100

摘要

Technology in an aging society can reduce the impact of the shortage of health care workers, with radio frequency identification (RFID) technology quite suitable for solving the issue of a labor shortage in the nursing care industry. This study constructs an evaluation model for adopting RFID in nursing care, using a hybrid modified multiple criteria decision-making (MCDM) and dividing it into three stages: (1) selecting important factors by the modified Delphi method; (2) constructing the causal diagram through Decision Making Trial and Evaluation Laboratory (DEMATEL); and (3) exploring the weights of the factors utilizing DEMATEL-based ANP (DANP). The results show that one should consider five dimensions, which contain twenty-four criteria, when adopting an RFID system in nursing care. Moreover, the most influential dimension is technology. The dimension that is most related to the other dimensions is cost, whereas organization is considered the most important dimension. The contribution of this study is to define the key dimensions and criteria for adopting an RFID system by the nursing care industry. This study also constructs an evaluation model that can be used as a guidance for decision making in a nursing care facility that adopts an RFID system.

關鍵字

Radio frequency identification (RFID) system ； modified Delphi method ； decision making trial and evaluation laboratory (DEMATEL) ； DEMATEL-based ANP (DANP) ； nursing care

並列摘要

在高齡化社會下，科技技術可以減少醫護人員短缺帶來的衝擊。無線射頻辨識（radio frequency identification, RFID）系統正好用來協助解決護理產業勞動力短缺的問題。本研究透過混合式多準則決策（multiple criteria decision-making, MCDM）方法構建一個以RFID導入護理產業的評估模型。研究可分為三個階段，分別為（1）採用修正式德爾菲法（modified Delphi method）萃取重要因素；（2）透過決策實驗室法（Decision Making Trial and Evaluation Laboratory, DEMATEL）構建因果關係圖；（3）利用DEMATEL-based ANP（DANP）獲得因素的權重。結果顯示在採用RFID系統進行護理時，需要考慮五個構面、二十四個準則。其中，最有影響力的構面是技術構面；與其他構面最相關的構面是成本構面；組織構面則被認為是最重要的構面。研究貢獻將確定護理產業採用RFID系統的關鍵構面和準則。而本研究構建的評估模型可以作為採用RFID系統的醫療機構的決策指引。

並列關鍵字

無線射頻識別系統 ； 修正式德爾菲法 ； 決策實驗室法 ； DEMATEL-based ANP ； 護理照顧服務

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