團隊成員間之衝突、組織支持認知與組織公民行為之關係研究—以台灣地區百貨公司銷售服務人員為例

The Relationships among Intra-Group Conflict, Perceived Organizational Support, and Organizational Citizenship Behavior-The Example of Salespersons in Taiwanese Department Store

楊濱燦(Bin-Tsann Yang)

《Asia Pacific Management Review》 3卷2期 (1998/12) Pp. 165-196

https://doi.org/10.6126/APMR.1998.3.2.05

摘要

本文之主要目的在檢視團隊成員間之衝突與組織公民行為間之關係型態。而為了釐清此二變項間之真實關係，除了自變項團隊成員間之衝突與因變項組織公民行為之外，另以工作滿意、組織承諾、組織公平三變項為控制變項，以撤出自控制變項所形成之影響；再者，另以組織支持認知為干擾變項，以呈現出自變項與因變項間之條件關係型態。實證資料之蒐集係採問卷調查方式，有效回收671份配對問卷，藉以進行橫斷面之資料分析。研究結果顯示，團隊成員間之衝突、組織支持認知、組織公民行為（盡職行為、運動家精神、公民道德、事前知會、利他主義）間之關係具有不同之組合型態，而對於管理實務及學術之相關理論與研究上各深具意義。此外，於文後亦進一步提出了研究限制與後續研究之方向。

關鍵字

團隊成員間之衝突 ； 組織支持認知 ； 組織公民行為

並列摘要

The primary purpose of this present study was to test the relationship between intra-group conflict and organizational citizenship behavior. Job satisfaction, organizational commitment, and organizational justice were used to be controlled variables and perceived organizational support was as a moderator to purify the true relationship between intra-group conflict and organizational citizenship behavior. Data was collected by the questionnaires to survey the opinions of salespersons about intra-group conflict, perceived organizational support, job satisfaction, organizational commitment, and organizational justice. On the other hand, sales-managers answered the questions about the salespersons' citizenship behavior. Six hundred and seventy-one matched data were analyzed to test research hypotheses. The research results indicated that there were different relational mixes among intra-group conflict, perceived organizational support, and organizational citizenship behavior. It was meaningful to the managerial implications and theoretical research. This study also indicated the research limitation and the directions of future research.

並列關鍵字

Intra-Group Conflict ； Perceived Organizational Support ； Organizational Citizenship Behavior

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