Knowledge Sharing Technologies to Enhance Employees' Performance in Organizations

Thair A. Kadhim ； Ali Ihsan Naji Al-Hussein ； Mohammed S. Alfaras

《淡江理工學刊》 24卷5期 (2021/10) Pp. 719-727

https://doi.org/10.6180/jase.202110_24(5).0005

摘要

Knowledge sharing adoption has become the main criterion for any organization's development. This study proposed a suitable collaborative model for implementing intelligent knowledge sharing techniques to enhance employees' performance in GDE-Babylon, Iraq. The study also discusses potential knowledge-sharing barriers, categorizing them into three main domains of recently published works: individual/personal, organizational, and technological barriers. The research used a mixed method approach, combining both qualitative and quantitative data. The study also, utilizes the quantitative methodology in the form of data collected via a survey to identify the challenges faced by the employees in adopting knowledge sharing behaver. Additionally, the study adopts the qualitative method in the form of interviews conducted with four top management in GDE. The results of this study, most employees believe in the need to share knowledge but Knowledge sharing is not part of the GDE's culture, supporting senior management is insufficient to provide an appropriate environment for knowledge sharing as well as lack financial support as there are no rewards or financial allocation for these activities even moral support is not encouraging. The authorities of GDE must be more seriousness to eliminate the concerns of some employees that sharing their knowledge with others will lose their strengths and position as well as they need invest in IT as one of the most important pillars of knowledge sharing.

關鍵字

Knowledge sharing ； individual factors ； organizational factors ； technology factors