以全面品管為基礎之校務行政資訊系統之開發與評估－國小校務行政為例

Development and Evaluation of a TQM-Based School Administration Information System-A Study of Primary School

陳鴻基(Houn-Gee Chen) ； 張嘉銘(Chia-Ming Chang)

《資訊管理學報》 8卷1期 (2001/07) Pp. 39-60

https://doi.org/10.6382/JIM.200107.0039

摘要

本研究旨在將企業界廣泛採用並且行之多年而頗具成效之的全面品質管理(Total Quality Management, TQM)方法，導入國民小學的校務行政電腦化工作，提出一概念模式。依此概念模式，以問卷調查法和實地訪談法，研究分析學校的學生家長與教師對資訊系統的需求，進而利用程式開發工具開發出一雛型系統。實際發展的雛型系統，供學校教師現場操作，以瞭解其使用的滿意度，作為國民小學及相關教育行政主管機關未來在推展校務管理資訊系統時的參考。
系統實際評估結果顯示，老師對目前學校內之系統的滿意度多數項目未達50%，而以TQM為基礎所開發出之校務資訊系統，則獲得超過70%的老師表示滿意，前後比較提高了20%以上的滿意程度。因而建議國民小學在開發校務資訊系統，以此架構為參考依據，較易開發出符合學校顧客期望的校務行政資訊系統。

關鍵字

全面品質管理TQM ； 校務資訊系統 ； 資訊系統開發評估

並列摘要

Total Quality Management (TQM) has been popular in business and industries in the developed countries for some time. Recently, it have witnessed the consensus among educational officials, school principals, teachers, parents, and the public that the schools need better management approach to produce educational quality outcomes. By following TQM concept, we devise a TQM-based school administration information system for improving educational quality concerned by practitioners in schools. The proposed system is developed and evaluated.
In detail, survey and field interview conducted is for understanding user need and expectation. Based on TQM-based school information system model, we develop the proposed system by prototyping approach and evaluate the system with a survey of user satisfaction.
The results of the survey indicate that most of the respondents dissatisfied with current school administration information system's support. In particular, less than 50% respondents satisfy with current system. However, the results also show that more than 70% of respondents like to have a TQM-based system in place. Furthermore, we draw a conclusion from the facts to suggest that practitioners in schools, who concern with how to improve educational quality, will consider having a TQM-based school administration information system in place.

並列關鍵字

Total Quality Management ； School Administration Information System ； Development and Evaluation of Application System

參考文獻

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