- 期刊
護理人員工作家庭衝突、社會支持與工作倦怠之關聯性研究
The Association between Work-Family Conflict, Social Support and Burnout among Nursing Staff
摘要
目的：護理人員的倦怠不僅威脅自己健康，同時也威脅著病人的健康。本研究旨在探討工作－家庭衝突、社會支持與工作倦怠之關聯，藉以尋求預防和降低倦怠的策略。方法：本研究採橫斷式研究法，以中部某區域教學醫院臨床護理人員為研究對象，問卷內容包括個人基本資料、工作家庭衝突量表、社會支持量表及工作倦怠量表。問卷回收239份，回收率80%，統計分析以多元階層迴歸分析，瞭解研究對象工作倦怠的預測因子。結果：情緒耗竭與去個人化受到工作－家庭衝突（壓力）和家庭－工作衝突（行為）正向的影響，其中工作－家庭衝突（壓力）對這兩類倦怠類型預測能力最高，同事支持對去個人化與專業效能降低有負向影響。家庭支持對於去個人化與有負向的影響。結論：組織應該首要解決在工作家庭衝突壓力的層面，其次是增加同事支持，這兩項對於工作倦怠三維度有較高的預測能力。
並列摘要
Objectives: The job burnout of nursing staff threats the health of both themselves and patients. The objective of this study is to identify the association between social support, work-family conflict and job burnout, so as to prevent and reduce the job burnout. Methods: This study adopts cross-sectional research method, and takes clinical nursing staff of teaching hospitals as the research object. The content of questionnaire includes personal characteristics, work-family conflict measure, social support scale and burnout scale. A total of 239 questionnaires were responded, with the response rate of 80%. Multivariate hierarchical regression analysis was adopted for statistical analysis to predict the associated factors on job burnout. Results: Emotional exhaustion and depersonalization were positively affected by WFC (pressure) and FWC (behavior). The predictive ability of WFC (pressure) on these two types of burnout was the highest, and colleague support had negative association on depersonalization and professional efficiency reduction. Family support also had negative association on depersonalization. Conclusions: We suggest that organizations should relieve the pressure on the level of work-family conflict and increase colleague support. These two items have relatively high predictive ability on three dimensions of job burnout.