新進護理人員的工作壓力與社會支持之調查－以高雄某區域教學醫院爲例

Work Stress and Social Support among New Nurses in a regional Teaching Hospital in Kaohsiung

莊玉仙(Yu-Hsien Chuang) ； 林淑媛(Shu-Yuan Lin) ； 陳秀月(Hsiu-Yueh Chen) ； 蔡佩玲(Pei-Ling Tsai)

《高雄護理雜誌》 25卷2期 (2008/11) Pp. 5-19

https://doi.org/10.6692/KJN-2008-25-2-2

摘要

本研究為一相關性調查，目的在暸解新進護理人員之工作壓力源、工作壓力戚受和社會支持程度及其相關性。選取87 名某區域級教學醫院服務屆滿一年之護理人員，以「個人及工作屬性量表」、「工作壓力源、量表」、「工作壓力成受量尺」及「社會支持量表」等問卷進行資料收集。結果：新進護理人員成受到中度的工作壓力(61.6分)，且時間控制和適應為最主要的壓力源；新進護理人員成受到中上程度(73.5分)的社會支持，超過八成的新進護理人員認為可由朋友或學姐處得到幫助；工作壓力成受或工作壓力源與社會支持無顯著相關。本研究結果建議護理主管應透過培養新進人員的時間管理能力，關懷其適應狀況，建立同仁問的支持網絡，來減輕新進人員的工作壓力。

關鍵字

新進護理人員；工作壓力感受；工作壓力源；社會支持

並列摘要

This correlational study investigated the possible relationships between workplace stressors, work stress and social support among new nurses. The sample consisted of eighty-seven nurses who had been working approximately a year in a regional teaching hospital in Kaohsiung. The three variables were measured using three instruments: a demographic and work questionnaire, a workplace stressor scale, and a social support scale. Results showed that new nurses were experiencing a moderate level of work stress (mean score=61.6). Two major workplace stressors were ＜||＞time control＜||＞ and ＜||＞adaptation.＜||＞ New nurses reported a moderately high level of social support (mean score=73.5). Over 80 percent of the new nurses gained their support from friends and senior nurses. However, there was no significant correlation between social support and work stress or workplace stressors. These findings suggest that nursing administrators can reduce the work stress of new nurses by cultivating their time management skills, inquiring into how they are adapting, and building a staff support network.

並列關鍵字

new nurse ； working stress ； workplace stressor ； social support