護理人員應了解之醫院危機管理

Hospital Crisis Management Nurses Should Know

曾麗姏(Li-Man Tseng) ； 周恬弘(Tiang-Hong Chou) ； 章淑娟(Shu-Chuan Chang)

《慈濟護理雜誌》 3卷3期 (2004/09) Pp. 23-27

摘要

本文目的在於介紹醫院中危機處理的要素，並希望能提高讀者著手研究這塊領域的興趣。「危機管理」是相當重要且實用的管理議題。危機管理的活動包含：預測潛在性危機和制定如何有系統分配與指引處理危機的計畫；希望在發生危機之前，醫院有足夠時間和資源去完成危機管理計畫。在處理真正發生的危機時，應包括確認危機的來源、介入處理方法，以期危機所導致的傷害減到最少、並且快速從危機中復原。因此危機管理是現今的管理者隨時需要面對的課題之一。而護理領導者在醫界逐漸需要面對危機瀕臨的挑戰，護理領導者了解如何在醫院中預防危機和減少危機發生的機會，而且必須能使護理人員完全了解危機管理的正確運用。

關鍵字

危機 ； 危機管理 ； 護理人員

並列摘要

This article was to introduce major components of crisis management in hospitals and attempted to raise readers' interest in doing researches in this field. Crisis management is an important and practical issue of management. Typically, the activities of crisis management include forecasting potential crises and making a crisis management plan to deal with them systematically. Expectedly, there were enough time and resources for hospitals to complete a plan for crisis management prior to the crisis that occurred. Management of a crisis includes identifying the nature of the crisis, implementing to minimize damage, and then recovering from the crisis. In views of minimizing the occurrence and costs of potential crisis in a hospital, nursing leaders who are facing a challenging medical environment, should be familiar with crisis management and must enable all their members to fully understand its implementation.

並列關鍵字

crisis ； crisis management ； staff nurses