ERP輔導顧問能力指標系統建立之研究：動態能力觀點

A Study for the ERP Consultant Competence Indicator System: A Dynamic Capability Perspective

簡德金(Te-King Chien) ； 鄭明弦(Ming-Sian Cheng)

《Electronic Commerce Studies》 10卷4期 (2012/12) Pp. 355-383

https://doi.org/10.29767/ECS.201212.0001

摘要

關於企業資源規劃（enterprise resource planning, ERP）之輔導顧問相關議題，雖已有不少學者試圖提出優質輔導顧問所應具備之特質。卻少有研究針對其能力指標系統進行探討。故其研究成果難以協助企業在遴選過程中，找到符合所需之輔導顧問，致使ERP導入活動無法順利成功。為此，本研究將參考Chien and Tsung所提出之ERP成功推動執行架構，並以質性研究訪談方法，從動態能力觀點（dynamic capabilities perspective）深入探討，來建立「能力指標系統」。最後，透過多位5年以上ERP輔導經驗顧問之深度訪談，確認本研究成果之價值與可行性。本研究所提出之「能力指標系統」，就如受訪顧問群所提出之看法，不僅可協助企業分辨輔導顧問之真實能力，更能找出符合企業各階段所需求之顧問特質，進而提升企業在ERP導入活動上之成功可能性。同時，亦可做為ERP廠商評核與培育旗下顧問應具能力之參考依據。

關鍵字

ERP ； 輔導顧問 ； 能力指標系統 ； 動態能力

並列摘要

Although, many studies point out that consultant is also a key factor resulting in a successful ERP implementation. But, few studies use a dynamic capability perspective to propose research results with practical application value, and to assist enterprises in selecting an appropriate consultant and developing the abilities of internal project team. For this purpose, this study uses the qualitative research method to establish a dynamic capability framework and a consultant competence indicator system that enhances the successful possibility of ERP implementation activities.

並列關鍵字

ERP ； consultant ； competence indicator system ； dynamic capabilities

參考文獻

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