大專校院推廣教育非學分班學員學習滿意度之研究－以台灣師大進修推廣部為例

A Study of the Learning Satisfaction of Those Students Who Attended Non-credit Classes at Extensional Education Division of Universities/Institutes-Example of National Taiwan Normal University

張晉昌(Jin-Chung Chang) ； 胡平夷(Ping-Yi Hu) ； 黃德發(Der-Fa Huang) ； 黃學堂(Shyue-Tarng Huang) ； 林炎熒(Yan-Yng Lin)

《技術及職業教育學報》 8期 (2004/06) Pp. 95-112

摘要

本研究旨在探討台灣師大進修推廣部推廣教育非學分班學員之學習滿意度，採用問卷調查法進行研究，以「國立台灣師範大學進修推廣部推廣教育非學分班學員之學習滿意度調查問卷」為研究工具。並以台灣師大進修廣部九十二學年度推廣教育非學分夏季班（33班）之所有學員627名為母群體，隨機叢集選取18班343名學員為施測對象。問卷調查結束後經統計共回收177份，回收率為51.35%，其中有9份為無效卷，有效卷共計168份，經統計分析獲致七項結論：
一、整體而言，學員對在台灣師大進修推廣部推廣教育非學分夏季班的學習感到滿意。
二、非學分夏季班學員學習滿意度最高的層面為教學教法。
三、學員對課程教材滿意度高，但對於教材的統整及創新仍待改進。
四、台灣師大進修推廣部之教學學習環境仍有待改善。
五、非學分夏季班學員學員學習滿意度最低的層面為行政服務。
六、性別、年齡、學歷等背景變項，在「行政服務」、「課程教材」、「教學環境」等層面的滿意度有顯著差異，而在「教學教法」層面則無顯著差異。
七、職業背景變項，在「行政服務」、「課程教材」、「教學教法」及「教學環境」等層面的滿意度均無顯著差異。
根據研究結論提出六點建議，作為各大專校院辦理推廣教育非學分班之參考：
一、提升推廣教育非學分班的辦理績效，進而落實終身教育之功能。
二、廣開推廣教育非學分班之班別。
三、延時優良師資，提高學員學習動機與成效。
四、結合社區資源、配合社會脈動與個人需求，妥善規劃課程與教材。
五、改進教學環境，提供學員良好的學習場所。
六、提高行政服務品質，滿足學員各項學習需求。

關鍵字

推廣教育 ； 非學分班 ； 學習滿意度

並列摘要

The object of this research is to explore the learning satisfaction of those students in non-credit classes of Extension Division for In-Service and Continuing Education conducted by National Taiwan Normal University. As a method of approach, this research adopted the form of questionnaire survey which is titled ”Learning satisfaction survey to the students who attended non-credit classes at Extension Division for In-service and Continuing Education of National Taiwan Normal University”. This research was based on a population of 627 students (in 33 classes) who took part in summer classes, among which 343 students out of 18 classes were randomly sampled. After survey, 177 questionnaires were returned, and the retrieving rate was 51.35%. Among them, 9 were ineffective and 168 were effective. After statistical analysis, seven conclusions were reached as follows:
1. On the whole, students are satisfied with their study in non-credit summer classes of Extension Division for In-Service and Continuing Education conducted by National Taiwan Normal University.
2. The item, which satisfies students most, is pedagogy.
3. Teaching materials, however, is an item that needs to be improved.
4. The items of teaching and learning environment also need to be further improved.
5. The item that satisfies students least is administrative service.
6. The learning satisfaction described by different variables of gender, age and educational background shows significant difference in administrative service, teaching materials of courses, and teaching environment, but no significant difference in pedagogy.
7. In terms of occupational background, there is no significant difference in administrative service, teaching materials of courses, teaching environment, and pedagogy.
According to above conclusions, six suggestions are submitted as follows:
1. Enrich the effectiveness of non-credit classes in order to realize the function of lifetime education.
2. Expand and diversify the category of non-credit classes.
3. Employ qualified and superior teachers to enhance the learning motivation and outcome of learners.
4. Connect community resources, keep up with social progress and meet personal demands. Plan appropriate courses and teaching materials.
5. Improve teaching environment and provide students with good sites for learning.
6. Enhance the quality of administrative service and satisfy the various needs of students.

並列關鍵字

Extensional education ； non-credit classes ； learning satisfaction