- 期刊
Evaluating Factors Affecting Logistics Customer Service Performance for Car Manufacturing Companies in Korea
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並列摘要
The objective of this study is to evaluate factors affecting logistics customer service performance in the context of car manufacturing sector. Results indicated that responsiveness is the most significant variable contributing to logistics customer service performance, followed by flexibility and inventory. A paired t-test shows important variables affecting distribution channel performance and offers insight into how to better manage the distribution channel to achieve high customer service level with low cost.
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延伸閱讀
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- 林祥生、傅玉琳（2009）。The Effects of Customer Relationship Management on Customer Loyalty for the Science Park Logistics Service Providers。運輸計劃季刊，38(1)，1-40。https://doi.org/10.6402/TPJ.200903.0001
- Li, J. (2021). Research on Incentive Mechanism of Logistics Service Supply Chain Considering Learning Effect. Frontiers in Economics and Management, 2(3), 374-384. https://doi.org/10.6981/FEM.202103_2(3).0048
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