海運承攬業員工工作價值觀、工作－家庭衝突與工作績效關聯性之研究

A Study on the Relationships among Work Values, Work-Family Conflict and Job Performance in Ocean Freight Forwarders

連淑君(Shou-Chun Lien) ； 管雪惠(Hsueh-Hui Kuan) ； 薛應敏(Ying-Min Hsuen)

《航運季刊》 22卷2期 (2013/06) Pp. 61-83

摘要

海運承攬運送業係以服務導向之行業，組織裡不但要有業務人員當先鋒招攬業務，更要有強而有力的運務部門提供後續完整的服務，組織中分別有管理、資訊、法務、會計等部門維持組織內部運作，因此員工是企業的最大資產。處於競爭激烈的承攬運送業，想要突破現有狀況，提升業績，就必須強化員工工作績效，以提升企業整體競爭力。本研究主要探討員工工作價值觀、工作- 家庭衝突與工作績效之間的關聯性，其結果發現：(1) 海運承攬業員工的「工作價值觀」對「工作-家庭衝突」部分呈現顯著負向影響；(2) 海運承攬業員工的「工作價值觀」對「工作績效」部分呈現顯著正向影響。

關鍵字

工作價值觀 ； 工作－家庭衝突 ； 工作績效 ； 海運承攬運送業

並列摘要

Ocean freight forwarder is a service-oriental industry and consists of multi-departments to manage the business. It needs sales-team to solicit business, operation-team to offer after-sale service, as well as administration, information technology, law-claim and accounting departments to maintain business-running. Hence, the employees are the most valuable assets for a company. To be successful in the business, it has to reinforce employee's performance and to increase company's competitiveness. This paper investigates the relationships among work-value, work-family conflict, and job-performance of employees in ocean freight forwarders. The results are as follow. (1) Work-value was found to have partially significantly negative effects on work-family conflict. (2) Work-value was also found to have partially significantly positive effects on job-performance of employees.

並列關鍵字

Work value ； Work-family conflict ； Job performance ； Ocean freight forwarder