國際教育品質模式在進修學院運用之實證研究

An Empirical Study of International Quality Model for Education (ISO/IWA2) in the Institutes of Continuing Education

賴美嬌(Mei-Chiao Lai) ； 蔡武德(Wu-Der Tsay)

《高應科大人文社會科學學報》 2卷 (2005/07) Pp. 197-208

https://doi.org/10.29888/KUASJHSS.200507.0010

摘要

本文旨在以國際教育品質模式實證進修學院的教育品質與學生之滿意度，研究方法乃是以國際教育品質模式內涵設計問卷作為研究量表，選擇十一所進修學院之學生為研究對象，採問卷調查法取得220份樣本資料，進行Pearson相關分析、因素分析與迴歸分析等，研究結果發現：1. 國際教育品質模式適用於進修學院教學品質之評量。2. 國際教育品質模式實證進修學院之教學品質和學習滿意度具有顯著之相關性。3. 國際教育品質模式內之資源管理（資源設施、學校環境、教師能力）、產品實現（輔導服務）、量測、分析和改善（學習成果）對學生之滿意度具有預測能力（R（superscript 2）＝.786），尤其是學習成果更高達0.446之預測力。不論是國內或國外的高等教育機構，在理論或個案研究上，對於全面推行教育品質管理模式均缺乏完整之經驗。本研究的成果在於首先運用國際教育品質模式於成人進修教育，期盼透過本研究的實證研究，可作為後續研究者的參考。

關鍵字

國際教育品質模式 ； 學習滿意度

並列摘要

The purpose of this study is to identify the factors influencing educational quality and students' satisfaction of adult and continuing education, to examine the relationship between educational quality and students' satisfaction, and to investigate the impact of each element on students' satisfaction. The international quality model for education was used as a research instrument to measure education quality and students' satisfaction with Institutes of Continuing Education in Taiwan. Data were collected from questionnaires, and statistical analysis was carried out through factor analysis, reliability test and multiple regression analysis.Findings indicated that international quality model for education is an appropriate model for institutes of continuing education to measure educational quality and students' satisfaction. There is a significant correlation between educational quality and students' satisfaction; moreover, the elements of resource management (resources facilities, campus environment, teachers' ability), product realization (counseling and service), and measurement, analysis and improvement (learning achievement) have the ability to forecast students' satisfaction (R2=.786), especially, when the β value of learning achievement reaches as high as 0.446.

並列關鍵字

International Quality Model for Education (ISO/IWA2) ； Students' Satisfaction and Institutes of Continuing Education