一位社會工作者輔導就學階段身心障礙者專業發展之敘事研究

本研究旨在藉由一位任職於某縣市社會局之社會工作者（假名Nancy），敘說其輔導就學階段身心障礙者之歷程，以瞭解就學階段身心障礙者之生活際遇與就學階段身心障礙者的社會工作服務需求，並探究Nancy在歷程中的處遇及專業發展之情形。本研究採用敘事研究，研究者透過訪談Nancy，蒐集其輔導就學階段身心障礙者之經驗與處遇並整理成文字稿，再透過反覆閱讀進行資料的歸納與分析，最終完成其輔導就學階段身心障礙者專業發展之探究。研究者自本研究實施結果歸納出以下結論：一、Nancy輔導之就學階段身心障礙者曾有遭受家庭暴力、性別平等事件或家庭失功能之生活際遇；其中家庭失能包含因身心障礙者之障礙因素而無力照顧者。二、Nancy輔導之就學階段身心障礙者具有轉介、評估、安置、教育輔導、資源連結、轉銜及情感依附之社會工作服務需求。三、Nancy對就學階段身心障礙者輔導之歷程包含進行轉介、評估、安置、介入、輔導以及個案管理與追蹤等，其中所使用之評估工具與教育單位的評估工具不同。四、Nancy輔導就學階段身心障礙者之處遇情形包含：尊重就學階段身心障礙者的法定權利、迎擊專業能力的挑戰、因應角色的衝突，以及正視工作勞務的重擔等。研究者在文末依據Nancy輔導就學階段身心障礙者之專業發展，提出建議，以供日後研究參考。

關鍵字

社會工作者；就學階段身心障礙者；專業發展；敘事研究

並列摘要

The study aimed to understand the stories of social work service on students with special needs through the experiences of one social worker, Nancy, working in department of social welfare in a county. It also explored Nancy's professional development and treatments along with her experiences working with individuals with disabilities. This study conducted the narrative research by interviewing Nancy to collect her professional stories and compile them into some pieces of transcripts. After repeated reading to summarize and analysing these transcripts, the researchers eventually completed the research on Nancy's professional development. The results were summarized as follows: 1. Nancy served those exceptional students confronting domestic violence, gender equality incidents, or family dysfunctions such as unable to take care of themselves due to physical or mental disabilities. 2. Nancy encountered those exceptional students needing referral, evaluations and assessment, educational placements, confidentiality, guidance and/or counselling, resource linking, transitions, and emotional attachments of social work services at different school levels. 3. In addition to educational needs, Nancy also needed to provide these exceptional students referral, evaluations and assessments, living placement, interventions, guidance and/or counselling, case management, and follow-ups. The evaluations and assessment tools might be quite different from those used in educational agencies. 4. Nancy might need treatments such as respecting the legal rights of the students with disabilities, rising to the challenges of professional competency, coping with role conflicts, and confronting the work loading. Based on Nancy's interviews, the researchers proposed some suggestions at the end of this study to serve as a valuable reference for the interested readers to conduct future researches.

並列關鍵字

social workers ； students with disabilities ； professional development ； narrative research

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