品質關鍵技術應用手法之個案探討－以手工具業者爲例

A Case Study of Techniques to Improve Product Quality of Hand Tools

黃敬仁(Ching-Jen Huang) ； 黃世昕(Shih-Hsin Huang) ； 洪啓仁(Chi-Jen Hung) ； 張敏雄(Min-Hsiung Chang) ； 蕭育翎(Yu-Ling Hsiao)

《商業現代化學刊》 4卷4期 (2008/09) Pp. 1-15

https://doi.org/10.6132/JCM.2008.4.4.01

摘要

面對激烈的國際競爭壓力，產品品質不斷地改善是企業追求卓越與顧客信任必須的努力。如何落實產品品質改善，已成爲獲取競爭優勢必備的要素之一。本研究之目的在於運用品質關鍵技術改善手法，分析研究個案品質改善活動之導入，以得到品質改善績效。研究過程首先由個案公司建立品質改善小組，然後進行各項品質數據的現況與要因分析，從分析結果中，找出改善要點，進行目標設定與對策擬定，並運用全面品質管理方法，擬定績效指標，最後以量化方式進行評估，以確認品質改善之有效性。本研究幫助企業建立一套完整的內部品質改善活動之標準流程，可做爲推動全面品質管理的前導性參考。

關鍵字

品管圈 ； 全面品質管理 ； 績效指標 ； 手工具

並列摘要

In order to address international competitive pressures, enterprises are continually forced to improve product quality. Improving product quality becomes a main factor in achieving competitive advantage. In this research, we analyze business situations and quality-control techniques, in the form of a case study of a company, to achieve performance improvement. The process is described briefly, as follows. Firstly, the company establishes a quality improvement team and makes a factor analysis defining the relationship between processes. Secondly, the team identifies the quality problems and settles upon an objective and procedures to address the problems. Finally, the team defines some performance index to measure the validity of the quality-enhancement activities. This research is designed to help enterprises to establish a standardized and systematic process for product quality improvement; and this process can be a used as a reference for future technique development.

並列關鍵字

quality cycle ； total quality management ； performance index ； hand tools