視覺障礙黑暗對話培訓師之就業狀況、工作壓力與工作滿意度之研究

本研究探討專屬於視覺障礙者的新興職業－黑暗對話培訓師－之就業現況與從事此份職業之工作壓力與工作滿意度，期為此新興職業建立基礎資料及提供實證之研究結果。研究方法為18份對黑暗對話培訓師調查回收的有效問卷，以及對2位黑暗對話培訓師進行的質性訪談，並將蒐集之量化與質性資料予以分析。研究結果如下：一、黑暗對話培訓師一職尚為視障者兼職性質之工作，視障者的主業背景多元。二、在工作壓力部份，對工作上的專業技能感受到較大的壓力。三、在工作滿意部份，普遍對這份工作感到滿意，然而在「升遷機會」和「穩定性」上呈現出滿意度較低之結果。四、工作壓力，在學歷變項上，大專以上者顯著高於高中職者；工作滿意度，則不因個人背景變項不同而有差異。而黑暗對話培訓師的工作壓力與工作滿意度，呈現顯著負相關。五、在工作壓力之具體內容上，為維持企業形象與團隊運作，產生的個人責任工作壓力感受最大，其次為專業工作壓力。而壓力因應方式為透過練習、檢討及讀書會，以提升自身能力。而在工作滿意之具體內容上，為透過工作坊大方展現視覺障礙者的形象，化弱為強成為課程活動帶領者。另外，同事間彼此砥礪、自我突破，形塑出正向積極的企業文化。最後，根據本研究發現，提出相關建議提供未來後續研究之參考。

關鍵字

視覺障礙；黑暗對話培訓師；就業現況；工作壓力；工作滿意度

並列摘要

The Dialogue in the Dark facilitator, introduced to Taiwan from Germany by Dialogue in the Dark in 2011, was a brand-new occupation for the visual impaired. Its featured activity called ＂Dialogue in the Dark Workshop＂ provided life-changing experiences where visitors were guided by Dialogue in the Dark facilitators in absolute darkness for self-exploration. An effective means of experiential learning. Nevertheless, less attention had been paid to the facilitators themselves since this very occupation was developed, particularly in Taiwan. Hence, the present research aimed at exploring the relationships between employment status, job stress, and job satisfaction of Dialogue in the Dark facilitators. One administration supervisor of Dialogue in the Dark was interviewed through telephone. Eighteen Dialogue in the Dark facilitators were recruited for questionnaire survey and among them, two facilitators were selected for further semi-structure interview. Both quantitative and qualitative data were collected and analyzed. Major findings were summarized as follows. A. Being a Dialogue in the Dark facilitators was part-time. These facilitators' main occupations were widely diverse. B. The overall job stress was lower than median. These facilitators felt the highest job stress from ＂personal responsibility＂. C. The overall job satisfaction higher than median. These facilitators felt the highest job satisfaction from ＂achieving my job target without violating my conscience＂, ＂the opportunity to serve others＂ and ＂the interaction with colleagues (excluding supervisors)＂. D. For job stress, the educational background presented statistically different. Those with bachelor degree or higher degree felt much more stress than those with high school degree. For job satisfaction, no statistically difference was found. Also, job stress and job satisfaction of facilitators were negatively correlated. E. For job stress, these facilitators were found to enhance their anti-stress ability by practice, review, and study groups. For job satisfaction, the image of the visually impaired were openly expressed through workshops. These facilitators were master of this environment who provided visitors with a sense of security. Furthermore, the encouragement from colleagues and self-breakthrough would shape positive corporate culture. Eventually, several suggestions were discussed and proposed for future research.