以組織學習觀點探討組織靈活度與資訊技術運用能力的關係

THE RELATIONSHIP BETWEEN AMBIDEXTERITY AND IT LEVERAGING COMPETENCE-THE ORGANIZATIONAL LEARNING PERSPECTIVE

陳炫碩(Shiuann-Shuoh Chen) ； 林安琪(Angelina Lin)

《商管科技季刊》 17卷1期 (2016/03) Pp. 1-38

摘要

在現今商業劇烈競爭的環境下，組織必須不斷學習才能保持競爭優勢，近年來討論組織學習（Organizational Learning）以及資訊系統（Information System）導入技術的文獻很多，但是大都著重於研究開發與創新的議題，所謂資訊系統導入，即是組識學習使用某種特定方法來營運和管理，我們想要探討的是在新產品開發情境下，從組織學習的觀點研究其與資訊系統導入的關係，以及組織學習透過組織靈活度（Ambidexterity）對於資訊技術運用能力（IT Leveraging Competence）的影響。本研究針對台灣前2000大產業的新產品開發專案進行問卷調查，旨在探討新產品開發團隊是否能夠因為學習能力（直覺Intuiting、詮釋Interpreting、整合Integrating、以及制度化Institutionalizing），而增進靈活度（包含適應力Adaptor 與配適力Alignment），進而提升資訊技術運用的能力。本研究回收有效問卷234份，研究結果顯示在新產品開發情境下，組織學習對於組織靈活度本身具有正向顯著的影響，而組織靈活度對於資訊技術運用能力也有正向顯著的影響，最後，我們提出組織靈活度具有組織學習與資訊技術運用能力的中介效果。因此我們建議企業在導入資訊技術系統時，除了努力學習以累積知識外，也要保有靈活度，才能成功。

關鍵字

組織學習 ； 組織靈活度 ； 資訊技術運用能力

並列摘要

In today's competitive climate, organizations must continue to learn to maintain competitive advantage. In recent years, there have been many literature reviews pertaining to the relationship between Organizational Learning and IT Leveraging Competence. However, most of scholars emphasize on the subjects of research & development and innovation. IT Leveraging Competence refers to the learning of an organization to use specific methods to operate and manage. We wish to explore the relationship between IT Leveraging Competence and Organizational Learning, as well as the effect of Organizational Learning on IT Leveraging Competence through Ambidexterity. We have conducted surveys targeting the top 2000 industries in Taiwan, focusing on new product development and the 4 learning abilities of an organization: Intuiting, Interpreting, Integrating, and Institutionalizing. We wish to analyze whether new product development team could improve its Ambidexterity (including Adaptor and Alignment) through learning abilities, and to further improve its IT Leveraging Competence. Our research has collected 234 copies of valid surveys in total. The results indicate that team members' Intuiting, Interpreting, Integrating, and Institutionalizing abilities have a positive effect on the Organizational Ambidexterity. As well, Ambidexterity also has a positive effect on IT Leveraging Competence. Finally, we propose the Contextual Ambidexterity mediates the relationship between Organizational Learning and IT Leveraging Competence. As such, we recommend organizations to continue to learn knowledge and retain ambidexterity during the process of integrating information technology to ensure success.

並列關鍵字

Organizational Learning ； Ambidexterity ； IT Leveraging Competence

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