以焦點團體探討2020～2022 COVID-19疫情期間校園初級預防輔導工作經驗：以某大學學務工作者為例

本研究透過三組焦點團體座談，瞭解某大學學生事務（以下簡稱學務）工作者在2020年2月至2022年6月嚴重特殊傳染性肺炎疫情（Coronavirus Disease-2019疫情，COVID-19疫情，以下簡稱為疫情）期間進行校園初級預防輔導工作的經驗。本研究欲探討的問題包含：一、大學生在疫情期間感到焦慮的外在因素為何？二、學務工作者疫情期間初級預防輔導工作遇到的壓力與挑戰有哪些？三、在疫情期間學務工作者如何協助學生正向學習成長？研究發現：大學生在不同的疫情爆發區間，所承受的心理壓力情況有所差異，造成大學生焦慮的外在因素包括網路資訊過於混亂、住宿情形、線上課程學習經驗、師生互動出現狀況、同儕團隊因對疫情看法不同造成衝突、課外學習充滿不確定感，家庭關係、實習課程以及畢業進路發展受到衝擊；而學務工作者的壓力與挑戰來自於不斷改變的防疫策略、部分教師以及同仁對防疫工作及學生的態度、染疫狀況、網路假訊息充斥、學生的疏離感、如何協助學生轉化學習，以及近乎全天待命輔導學生。國外研究均發現約40%的大學生因疫情產生心理症狀，惟因臺灣疫情發展脈絡較為特別，自2022年4月下旬起，疫情始真正衝擊至全臺各大學。本研究個案學校是臺灣唯一自2020年起即受到疫情衝擊的大學，學務工作者分享初級預防輔導工作的相關經驗，提供各校參考。

關鍵字

初級預防輔導工作；焦點團體座談； COVID-19疫情；學務工作者

並列摘要

This case study used three focus group interviews to explore primary preventions in mental health experiences during the Coronavirus Disease-2019 Pandemic (from February 2020 to June 2022) in a university. Research questions include: A. What external factors did college students feel anxious about during the pandemic? B. What pressures and challenges did student affairs practitioners encounter in primary prevention in mental health? and C. How to assist students in positive learning and growth during the pandemic? This study found that the psychological pressure of university students varies in different outbreak periods. The sources of stress of university students included confusion with online information, accommodation and pandemic isolation, online courses learning experiences, interaction between professors and students, and conflicting views on the pandemic with peers; in addition, there are uncertain extracurricular activities, family relationship, internship courses, and prospects after graduation. On the other hand, the pressures and challenges of student affairs practitioners included the ever-changing pandemic prevention policies, attitudes of professors and colleagues towards the pandemic prevention work and students, the infection status, false online information, unfamiliar students, how to assist students in changing learning methods, and how to adjust to being on call almost twenty-four-seven. Furthermore, international studies have found that about 40% of college students have psychological symptoms in the pandemic; however, due to the unique development of the pandemic in Taiwan, the pandemic has truly impacted all universities in Taiwan since late April 2022. This case school is the only university that has been affected by the pandemic since 2020; the student affairs practitioners shared their experiences with other universities.

並列關鍵字

primary prevention in mental health ； focus group interview ； COVID-19 pandemic ； student affairs practitioners

參考文獻

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