臺灣外籍家務工與雇主間的衝突溝通協調

Conflict Management between Migrant Domestic Workers and Their Employers in Taiwan

李佩雯(Pei-Wen Lee)

《傳播研究與實踐》 2卷2期 (2012/07) Pp. 139-178

https://doi.org/10.6123/JCRP.2012.025

摘要

本文旨在瞭解臺灣外籍家務工和雇主間衝突產生的主因與衝突管理模式。研究發現，勞雇衝突的主因為：外籍家務工未達雇主的要求、與受照護者不合、雇主不同意外籍家務工提出的要求、溝通不良、外籍家務工從事違法或不當行為、雇主提出不合理的要求。面對衝突，雇主多採競爭型、合作型、和互相妥協型的衝突處理模式；然而，外籍家務工所揭露的衝突處理策略（退讓型、間接合作型、合作型）卻與雇主的認知（迴避型、退讓型）出現不一致。

關鍵字

外籍勞工 ； 外籍家務工 ； 跨文化溝通 ； 衝突管理 ； 衝突處理模式

並列摘要

This research aims to explore the causes of conflict and the conflict styles used by migrant domestic workers and their employers in Taiwan. The findings suggest that the main causes of conflict between these two parties are: migrant domestic workers' failure to meet employers' expectations, migrant domestic workers not getting along with care receivers, employers not accepting migrant domestic workers' requests, ineffective communication, migrant domestic workers' unethical behaviors and misconduct, and employers asking for the performance of unreasonable tasks. The interviewed employers were likely to use competing, collaborating, and compromising styles to manage conflicts. Whereas the migrant domestic workers revealed that they tended to use accommodating, indirect collaborating, and collaborating conflict styles, the employers reported otherwise, suggesting that the migrant domestic workers employed in their households often used avoiding and accommodating conflict management styles. This paper concludes with suggestions for conflict prevention and conflict management between these two parties.

並列關鍵字

migrant workers ； migrant domestic workers ； intercultural communication ； conflict management ； conflict styles

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