員工工作特性與工作倦怠之關聯性研究

A Study of the Relationships between Job Characteristics and Burnout

李晉豪(Chin-Hao Lee)

《休閒運動保健學報》 4期 (2013/01) Pp. 115-126

https://doi.org/10.6204/JRSHP.2013.04.09

摘要

現代員工常發生工作倦怠現象，對企業經營者而言，若員工經常因為工作太累、乏味而產生倦怠感，長期來看，對企業經營績效有相當不利的影響。如何做好員工的倦怠管理，使其生產力不斷提升，是現代主管及企業主不可忽視的重要議題。本研究目的欲瞭解工作人員工作特性及工作倦怠之情況，及探討實際工作特性及工作特性期望與實際差距，與工作倦怠的關連性，另亦考量個體特性之干擾效果，以提供管理者在工作設計及倦怠管理之參考。依據結論提出管理上之三點建議：1、工作設計之多元化，實施工作輪調工作擴大化及工作豐富化，提昇工作特性之表現。2、建立倦怠管理機制，抒解及預防工作倦怠之發生。3、重視員工需求與個體差異性，以減少期望與實際的差距，得事半功倍之激勵效果。建議工作人員增強自身之專業知識與技能，亦學習休息，積極正向思考，建立值得存在的價值感，讓自己保持在最佳狀態。

關鍵字

工作特性 ； 工作倦怠 ； 內控傾向

並列摘要

The Encountering the hard change of the education systems, the institutes of technology must continually execute administrative readjustment. The above situations not only bring out more and more job stress but also change the job characteristics of the staffs. The unrelieved job stress will produce the situation of job burnout, which will have an influence on organizational effects, so it is very important for managers to manage burnout.In conclusions, two suggestions are provided to the managers. The one is to execute various job designs and establish burnout management system. The other is to be more concerned about not only the difference of the staffs’ attributes and also their need. At last, staffs are suggested to keep in touched with new knowledge, and to learn the relaxing, so that they can be kept in the best condition.

並列關鍵字

job characteristics ； job burnout ； internal locus of control