督導行為評估指標建構之探究

本研究旨在探究不同風格督導行為，以及建構督導者督導行為指標。本研究針對督導作為內涵的重要性，採用修正式德懷術方式進行調查，以自編的德懷術專家問卷作為研究工具，由十位具有教學及實務經驗的專家學者組成德懷術小組，進行兩回合的問卷調查，保留題項的標準則以各題項之重要性採用平均數大於3.62的標準，意見一致性則以四分位差小於0.5為標準，進行評估與篩選，尋求專家的共識。經過二回合的德懷術調查，專家意見已達共識，結果發現（1）本研究共建構了支持與指導2個構面，支持包含同理關心、共融關係、增能自信三個向度，指導包括直接教導、引導反思二個向度，總共46項評估指標。（2）在46項指標中，所有人都給最高分，0標準差的有11項指標：同理關心向度的「理解受督導者」以及「願意了解處境」；共融關係向度的「支持朝感興趣理論邁進」；直接教導向度的「詳細檢視回應」、「示範諮商技術」、「指出諮商困境關鍵」、「協助評估諮商成效」；引導反思向度的「協助釐清困惑」、「引導觀察諮商歷程」、「深入討論諮商內容以擴展多元思考」、「協助發現接案迷思」。（3）在46項指標中，有5項指標的標準差在0.5以上者，包含：「尊重想法與做法」、「缺乏彈性」、「分享諮商中的體會」、「給予建議」、以及「分享其觀點」。

關鍵字

督導行為；督導者；受督導者

並列摘要

The research aims to explore the supervisory behaviors of different styles, and to construct the indicators of supervisors' supervisory behavior. It adopts the modified Delphi technique as the research method, and uses the self-made questionnaire as the research tool to investigate the importance of supervision behaviors. Delphi group are ten experts and scholars with teaching and practical experience. They conducted two-round questionnaire survey to evaluate and screen the questions for seeking the consensus between experts. The standard for reserving questions is based on the Mean greater than 3.26 in the importance of each item. The consistency of opinions is based on the Quartile Deviation less than 0.5. (1) The results got 46 supervisory behaviors evaluation indicators in two aspects of supervisory behaviors which were supporting and direction. Supporting has three dimensions including empathy, rapport, and empowerment. Direction has two dimensions including direct teaching and guided reflection. A total of. (2) There were 11 in 46 indicators with the highest Mean score and 0 Quartile Deviation. It means a complete consensus among experts and shows that these indicators are the most importance in all dimensions. (3) There were 5 in 46 indicators with 0.5 Standard Deviation. It reflects the difference in the scoring the importance about these indicators among experts.